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All Journal JOURNAL EDUCATIONAL MANAGEMENT REVIEWS AND RESEARCH
Muhamad Robie Awaludin
Manajemen Pendidikan Islam, Fakultas Ilmu Tarbiyah dan Keguruan, Institut Agama Islam Sahid, Bogor
Education Languange, Linguistic, Communication & Media Social Sciences

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EVALUASI KUALITAS LAYANAN PERPUSTAKAAN KAMPUS INAIS DARI PERSPEKTIF PENGGUNA: PENDEKATAN KUALITAS DIMENSI SERVQUAL Muhamad Alwi Muwaffiq; Ima Rahmawati; Muhamad Robie Awaludin
JOURNAL EDUCATIONAL MANAGEMENT REVIEWS AND RESEARCH Vol 5 No 01 (2026): Juni 2026
Publisher : PROGRAM STUDI MANAJEMEN PENDIDIKAN ISLAM

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56406/emrr.v5i01.806

Abstract

This study attempts to understand how library users perceive the quality of library services. Using qualitative methods based on the dimensions of SERVQUAL (Tangibles, Reliability, Responsiveness, Assurance, and Empathy). Involving detailed interviews with ten regular users who have different levels of education and frequently visit the library. The information collected was analyzed to find out what users think, what they expect, and how happy they are with the library services. The results showed that users were most positive about the aspects of Assurance and Responsiveness, which indicate that the staff are professional and responsive. However, the aspects of Tangibles and Empathy still need to be improved, such as providing more physical resources and paying attention to what each user needs. This study concludes that to make library services better, libraries can improve their facilities, train staff regularly, and offer more flexible service hours. This study is important to improve library services based on what users want and can help create policies for quality information services in schools. Keywords: Library services, User satisfaction, Qualitative, SERVQUAL, Quality evaluation
MANAJEMEN PERPUSTAKAAN MADRASAH BERBASIS KURIKULUM MERDEKA, TANTANGAN DAN STRATEGI Sapari; Ima Rahmawati; Muhamad Robie Awaludin
JOURNAL EDUCATIONAL MANAGEMENT REVIEWS AND RESEARCH Vol 5 No 01 (2026): Juni 2026
Publisher : PROGRAM STUDI MANAJEMEN PENDIDIKAN ISLAM

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56406/emrr.v5i01.812

Abstract

This article discusses the importance of madrasah library management in supporting the improvement of education quality in Indonesia, especially in the context of the Independent Curriculum. Based on Law Number 20 of 2003 concerning the National Education System, libraries are seen as crucial pillars for the holistic development of student potential. In the era of the Independent Curriculum, the role of madrasah libraries has transformed from merely a place to store books to a dynamic center of information and knowledge, functioning as a source of diverse literacy, an inclusive self-development space, and a strategic partner in character formation. Pancasila Student Profile, Case study at MTs Al-Falah Cibungbulang, Bogor, highlights the initial implementation of library management strategies in facing these challenges. This madrasah formulated a new vision for the library, rearranged the space, enriched the collection with limited funds and donations, and launched a simple literacy program assisted by KKN student volunteers. This study concludes that professional and adaptive library management is essential to support the vision of national education and the successful implementation of the Independent Curriculum.
Co-Authors Ima Rahmawati Muhamad Alwi Muwaffiq Sapari