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All Journal Inventa: Journal of Science, Technology, and Innovation
Ferima Ferima
Dinas Perhubungan Provinsi Sulawesi Tenggara
Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Control & Systems Engineering Electrical & Electronics Engineering Engineering Industrial & Manufacturing Engineering Mechanical Engineering

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Optimalisasi Manajemen Parkir Pelabuhan Melalui Intelligent Transport System (ITS) Untuk Peningkatan Pelayanan Transportasi Dan Kepuasan Pengguna Jasa (Suatu  Kajian Literatur) Hado Hado; Ferima Ferima; Maudhy Satyadharma; Muhammad Yazir Jabbar; Muhamad Faza Almaliki; Try Sugiyarto Soeparyanto
Journal of Science, Technology, and Innovation Vol 1 No 3 (2026): : April: Inventa: Journal of Science, Technology, and Innovation
Publisher : CV SCRIPTA INTELEKTUAL MANDIRI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.65310/cs5vha65

Abstract

The primary issue in port parking management lies in the imbalance between parking capacity and the increasing volume of vehicles, which leads to congestion, prolonged waiting times, and a decline in service quality and user satisfaction. This study aims to analyze the optimization of port parking management through the implementation of Intelligent Transportation Systems (ITS) based on a literature review approach. The method employed is a narrative literature study involving the collection, selection, and synthesis of relevant scientific sources, including reputable journals, books, and regulatory frameworks. The findings indicate that the implementation of ITS, including parking sensors, real-time information systems, and service digitalization, significantly improves parking management efficiency, reduces space-search time, and enhances traffic flow. The discussion reveals that ITS integration affects not only operational performance but also substantially improves service quality and user satisfaction. This study confirms that the transformation toward smart parking systems represents a strategic step in achieving modern, efficient, and sustainable port services.  
Optimalisasi Pelayanan Prima Melalui Konsep A6 di Pelabuhan Penyeberangan Torobulu Ferima Ferima; Maudhy Satyadharma; Muhammad Yazir Jabbar; Hado Hado; Muhamad Rajulan
Journal of Science, Technology, and Innovation Vol 1 No 3 (2026): : April: Inventa: Journal of Science, Technology, and Innovation
Publisher : CV SCRIPTA INTELEKTUAL MANDIRI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.65310/qjcvj860

Abstract

This study aims to analyze the optimization of excellent service through the application of the A6 concept to the service system at the Torobulu Ferry Port in the context of public transportation services based on user experience. The study employs a qualitative-descriptive empirical approach through operational observation, in-depth interviews, documentation, and thematic analysis of the dimensions of attitude, ability, attention, appearance, action, and accountability. The results indicate that service quality has shown positive improvements in service attitude, operational technical ability, and service flow management. Major challenges remain in inconsistent service communication during peak periods, limited digitalization of information, a lack of proactive approaches to user needs, and an underdeveloped public satisfaction-based evaluation system. The study also found that service accountability remains administratively oriented and has not been fully integrated with participatory oversight mechanisms. The integration of service technology, the strengthening of an adaptive service culture, and the development of a user-experience-based evaluation system are strategic factors in realizing professional, responsive, transparent, and sustainable ferry services.  
Co-Authors Hado Hado Maudhy Satyadharma Muhamad Faza Almaliki Muhamad Rajulan Muhammad Yazir Jabbar Try Sugiyarto Soeparyanto