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All Journal Jurnal Ilmiah Teknik Industri
Kezia Samosir
Program Studi Teknik Industri, Fakultas Teknik, Universitas Tarumanagara
Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Industrial & Manufacturing Engineering Transportation

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PENGARUH PENELITIAN DAN PENGEMBANGAN SDM TERHADAP KINERJA PENGELOLAAN GEDUNG MELALUI PENDEKATAN BALANCED SCORECARD DENGAN ANALISIS SEM-PLS (STUDI KASUS: MENARA KANAYA) Kezia Samosir; Ahmad; I Wayan Sukania
Jurnal Ilmiah Teknik Industri Vol. 13 No. 3 (2025): Jurnal Ilmiah Teknik Industri : Jurnal Keilmuan Teknik dan Manajemen Industri
Publisher : Program Studi Teknik Industri, Fakultas Teknik Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/jitiuntar.v13i3.37284

Abstract

This study aims to evaluate the influence of Human Resource Research and Development (HR R&D) on the performance of building management at Menara Kanaya, Nuansa Cilangkap, using the Balanced Scorecard (BSC) approach and Structural Equation Modeling–Partial Least Squares (SEM-PLS). Data were collected from 215 respondents consisting of building managers, operational staff, and residents through questionnaires, field observations, and short interviews. The BSC assessment shows that the overall management performance is at a moderately good level, with the highest score in the Learning and Growth perspective (3.4), followed by Customer (3.0), Internal Process (2.9), and Financial (2.8). SEM-PLS analysis indicates that HR R&D has a significant positive effect on the Financial perspective (β = 0.896; p = 0.000) and Internal Process perspective (β = 0.479; p = 0.000), but does not significantly influence the Customer perspective. These findings highlight that training and development enhance operational efficiency and cost-effectiveness, yet the improvements are not directly perceived by residents. Overall, the study confirms that HR development plays a strategic role in improving building management performance and that the Balanced Scorecard serves as an effective framework for evaluating organizational performance in public service facilities.
Co-Authors Ahmad I Wayan Sukania