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All Journal Jurnal Penelitian dan Pengabdian Masyarakat JPMB : Jurnal Pengabdian Masyarakat Berkelanjutan
Jessica Septiana Harto
Universitas Palangka Raya
Humanities Economics, Econometrics & Finance Education Environmental Science Library & Information Science Social Sciences Other

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PERAN KEGIATAN ADMINISTRASI DAN DIGITALISASI DOKUMEN DALAM MENDUKUNG OPERASIONAL PADA BAGIAN KONSUMER BISNIS DI PT. BANK RAKYAT INDONESIA (PERSERO) TBK. KANTOR CABANG PALANGKA RAYA Jessica Septiana Harto; Berta Margareta Agustin Wijaya
Jurnal Pengabdian Masyarakat Berkelanjutan Vol. 2 No. 2 (2026): Jurnal Pengabdian Masyarakat Berkelanjutan (JPMB), Juni 2026
Publisher : Yayasan Nusa Cendekia Global

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.64020/jpmb.v2i2.44

Abstract

This community service program aims to analyze the role of administrative activities and document digitization in supporting smooth operations in the Consumer Business Section at PT. Bank Rakyat Indonesia (Persero) Tbk. Palangka Raya Branch Office. The program focus includes physical records management (BRImen), document scanning processes, credit administration, and banking bureaucratic flows. This activity uses a descriptive qualitative approach with a participatory case study design through the Independent Impact Internship program. Primary data was obtained through in-depth observations and daily logbook records during the period 22 January to 22 May 2026. The program results show that orderly administration in support units (back-office) is the main determinant of the smooth running of services at the front line (front-office). The implementation of physical arrangement of documents into BRImen folders accompanied by digitization of files has proven to be effective in speeding up the information retrieval process, minimizing administrative errors, and expediting the distribution of authorization files (ACC) to the teller section. However, the high volume of archives, time-consuming manual searches, and incomplete customer documents are still operational obstacles that often delay service. Therefore, standardization of file verification and continuous integration of digitalization systems are crucial solutions to increase efficiency and quality of service.
Pengaruh Overconfidence  dan Herding behavior terhadap Keputusan Investasi Saham dengan Literasi Keuangan sebagai Variabel Mediasi pada Investor Generasi Muda Pengguna Aplikasi Stockbit di Kota Palangka Raya Meiggi Putra; Solikah Nurwati; Violly Yuzico; Afriardi Budiari Pratama; Jessica Septiana Harto
Jurnal Penelitian dan Pengabdian Masyarakat Vol. 4 No. 3 (2026): August 2026 In Press
Publisher : Yayasan Pondok Pesantren Sunan Bonang Tuban

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61231/16dsbj97

Abstract

This study examines the effects of overconfidence, herding behavior, and financial literacy on stock investment decisions and tests the mediating role of financial literacy among young Stockbit investors in Palangka Raya City. Using an explanatory quantitative design, data were collected through a five-point Likert-scale online questionnaire with purposive sampling. Of 137 responses, 120 valid responses were analyzed using PLS-SEM with SmartPLS 4. The results show that overconfidence (O=0.289; p=0.000), herding behavior (O=0.183; p=0.008), and financial literacy (O=0.524; p=0.000) positively and significantly affect stock investment decisions. However, overconfidence (O=0.099; p=0.285) and herding behavior (O=0.029; p=0.790) do not significantly affect financial literacy. Their indirect effects are also insignificant. Therefore, financial literacy does not mediate either relationship. The model explains 42.3% of stock investment decisions and 1.1% of financial literacy. 
Co-Authors Afriardi Budiari Pratama Berta Margareta Agustin Wijaya Meiggi Putra Solikah Nurwati Violly Yuzico