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All Journal JPMB : Jurnal Pengabdian Masyarakat Berkelanjutan
Berta Margareta Agustin Wijaya
Universitas Palangka Raya
Humanities Education Environmental Science Library & Information Science Social Sciences

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PERAN KEGIATAN ADMINISTRASI DAN DIGITALISASI DOKUMEN DALAM MENDUKUNG OPERASIONAL PADA BAGIAN KONSUMER BISNIS DI PT. BANK RAKYAT INDONESIA (PERSERO) TBK. KANTOR CABANG PALANGKA RAYA Jessica Septiana Harto; Berta Margareta Agustin Wijaya
Jurnal Pengabdian Masyarakat Berkelanjutan Vol. 2 No. 2 (2026): Jurnal Pengabdian Masyarakat Berkelanjutan (JPMB), Juni 2026
Publisher : Yayasan Nusa Cendekia Global

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.64020/jpmb.v2i2.44

Abstract

This community service program aims to analyze the role of administrative activities and document digitization in supporting smooth operations in the Consumer Business Section at PT. Bank Rakyat Indonesia (Persero) Tbk. Palangka Raya Branch Office. The program focus includes physical records management (BRImen), document scanning processes, credit administration, and banking bureaucratic flows. This activity uses a descriptive qualitative approach with a participatory case study design through the Independent Impact Internship program. Primary data was obtained through in-depth observations and daily logbook records during the period 22 January to 22 May 2026. The program results show that orderly administration in support units (back-office) is the main determinant of the smooth running of services at the front line (front-office). The implementation of physical arrangement of documents into BRImen folders accompanied by digitization of files has proven to be effective in speeding up the information retrieval process, minimizing administrative errors, and expediting the distribution of authorization files (ACC) to the teller section. However, the high volume of archives, time-consuming manual searches, and incomplete customer documents are still operational obstacles that often delay service. Therefore, standardization of file verification and continuous integration of digitalization systems are crucial solutions to increase efficiency and quality of service.
SISTEM ADMINISTRASI KREDIT MIKRO DALAM MENUNJANG OPERASIONAL PERBANKAN DI PT BANK RAKYAT INDONESIA (PERSERO) TBK CABANG PALANGKA RAYA Putri Soraya; Berta Margareta Agustin Wijaya
Jurnal Pengabdian Masyarakat Berkelanjutan Vol. 2 No. 2 (2026): Jurnal Pengabdian Masyarakat Berkelanjutan (JPMB), Juni 2026
Publisher : Yayasan Nusa Cendekia Global

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.64020/jpmb.v2i2.45

Abstract

This community service program, implemented through the Independent Impact Internship, aims to analyze and systematically improve the role of micro-credit administration systems in supporting operational efficiency at PT Bank Rakyat Indonesia (Persero) Tbk Palangka Raya Branch Office. The focus of the intervention encompasses physical records management, continuous document scanning into the BRImen system, processing the UM06 authorization forms, and resolving administrative bottlenecks in micro-credit distribution (such as KUR and Kupedes). This activity adopts a descriptive qualitative approach utilizing a Participatory Action Research (PAR) design. Primary data was obtained through direct daily involvement, in-depth observation, and structured logbook records from January 22 to May 26, 2026. The results demonstrate that orderly administration in the back-office unit acts as the main determinant of service speed and excellence at the front-office. The implementation of dual safety measures digitizing collateral files into the BRImen cloud and physically organizing them in fireproof vaults has proven highly effective in accelerating information retrieval, minimizing human errors, and ensuring document security. However, the evaluation highlights that the high volume of daily micro-credit applications, manual authorization processes requiring wet signatures, and incomplete customer documents (such as missing SPH) remain operational obstacles that frequently delay service. Therefore, standardizing daily wrap-up document scanning, enforcing strict document cross-checks at the front-end, and advocating for the adoption of digital signatures are crucial solutions to accelerate micro-credit disbursement and elevate the overall quality of banking services.
Co-Authors Jessica Septiana Harto Putri Soraya