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All Journal Sahabat Sosial: Jurnal Pengabdian Masyarakat Barongko : Jurnal Ilmu Kesehatan
Inas Syabanasyah
Universitas Indonesia Maju, Jakarta
Humanities Education Engineering Health Professions Medicine & Pharmacology Nursing Public Health

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Pelatihan Manajemen Mutu Pelayanan Keperawatan sebagai Upaya Peningkatan Kepuasan Pasien di Rumah Sakit Solehudin Solehudin; Inas Syabanasyah
Sahabat Sosial: Jurnal Pengabdian Masyarakat Vol. 4 No. 3 (2026): Sahabat Sosial: Jurnal Pengabdian Masyarakat (Juni)
Publisher : Asosiasi Guru dan Dosen Seluruh Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59585/sosisabdimas.v4i3.1291

Abstract

Quality nursing services are an essential indicator of hospital performance because they directly influence patient satisfaction. Nurses, as healthcare professionals who interact most frequently with patients, play a strategic role in ensuring high-quality healthcare services. However, challenges remain in implementing nursing quality management, including inconsistent application of service standards, ineffective therapeutic communication, and limited understanding of nursing quality indicators. This community service program aimed to improve nurses’ knowledge and competencies regarding nursing service quality management to enhance patient satisfaction in hospitals. The program was conducted through training sessions, interactive lectures, case discussions, nursing service simulations, and evaluations using pre-tests and post-tests. A total of 35 nurses from inpatient wards and other service units participated in the activity. Evaluation was carried out to assess participants’ knowledge improvement after the training. The results demonstrated an increase in participants’ average knowledge scores from 68.4 during the pre-test to 87.6 during the post-test. Participants showed improved understanding of quality management concepts, nursing quality indicators, SERVQUAL dimensions, patient safety principles, and strategies for improving patient satisfaction. The activity also enhanced participants’ awareness of the importance of a quality culture in nursing services. In conclusion, nursing service quality management training effectively improves nurses’ knowledge and understanding of quality improvement efforts and patient satisfaction enhancement. Continuous training programs are recommended to support the development of a quality culture in hospitals
Efektivitas Hipnoterapi terhadap Tingkat Anxietas dan Tekanan Darah pada Ibu Rumah Tangga dengan Penyakit Hipertensi Indri Sarwili; Solehudin Solehudin; Maya Dwi Lestari; Inas Syabanasyah
Barongko: Jurnal Ilmu Kesehatan Vol. 4 No. 3 (2026): Barongko : Jurnal Ilmu Kesehatan (Juli)
Publisher : Asosiasi Guru dan Dosen Seluruh Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59585/bajik.v4i3.1515

Abstract

Hypertension is a major chronic health problem associated with an increased risk of cardiovascular, cerebrovascular, and renal diseases. Psychological conditions, including anxiety, may be associated with increased sympathetic activity and cardiovascular responses, potentially affecting blood pressure. Hypnotherapy is a complementary approach that may promote relaxation, reduce anxiety, and potentially influence physiological responses. This study aimed to analyze the effectiveness of hypnotherapy on anxiety levels and blood pressure among housewives with hypertension. A quantitative pre-experimental study with a one-group pretest-posttest design was conducted. Nineteen participants received hypnotherapy intervention. Anxiety levels and blood pressure were measured before and after the intervention. Descriptive statistics and the Wilcoxon signed-rank test were used because the distribution of differences did not consistently meet normality assumptions. The mean anxiety score decreased from 24.26 ± 2.70 before the intervention to 12.58 ± 2.39 after the intervention, representing a mean reduction of 11.68 points. The Wilcoxon test demonstrated a statistically significant difference in anxiety scores before and after hypnotherapy (p<0.001). Mean systolic blood pressure decreased from 144.58 ± 19.05 mmHg to 136.58 ± 20.64 mmHg, although the difference was not statistically significant (p=0.052). Mean diastolic blood pressure decreased from 91.21 ± 12.03 mmHg to 80.89 ± 10.99 mmHg, with a statistically significant difference (p=0.011). Hypnotherapy demonstrated a substantial effect on reducing anxiety and was associated with a significant reduction in diastolic blood pressure. Although systolic blood pressure decreased descriptively, the change did not reach statistical significance. Hypnotherapy may be considered a complementary intervention for anxiety management among patients with hypertension, but it should not replace standard antihypertensive treatment and risk-factor management.
Penerapan Siklus Plan-Do-Study-Act (PDSA) sebagai Upaya Peningkatan Kepatuhan Perawat dalam Pencegahan Risiko Jatuh Pasien di Rumah Sakit Lannasari Lannasari; Solehudin Solehudin; Inas Syabanasyah
Barongko: Jurnal Ilmu Kesehatan Vol 5 No 1 (2026): Barongko : Jurnal Ilmu Kesehatan (November)
Publisher : Asosiasi Guru dan Dosen Seluruh Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59585/bajik.v5i1.1521

Abstract

Nurses' compliance in implementing fall risk prevention is a crucial indicator of successful patient safety implementation in hospitals. However, compliance with standard operating procedures for fall risk prevention remains a challenge, necessitating a systematic and sustainable quality improvement strategy, one of which is the Plan–Do–Study–Act (PDSA) cycle. Objective: This study aimed to analyze the effect of implementing the PDSA cycle on nurses' compliance in preventing patient fall risk in hospitals. Methods: This study employed a quantitative approach with a pre-experimental one-group pretest–posttest design. The sample consisted of 20 staff nurses selected using a total sampling technique. Data were collected through an observation sheet assessing nurses' compliance before and after PDSA implementation. Data were analyzed descriptively, followed by normality tests using Shapiro–Wilk, Kolmogorov–Smirnov, and Anderson–Darling, as well as a Paired Samples t-test with a significance level of 5%. Results: The mean compliance score increased from 74.3 ± 7.78 before the intervention to 90.2 ± 5.95 after PDSA implementation. The normality test results indicated that the data were normally distributed (p > 0.05). The Paired Samples t-test showed a significant difference between the pretest and posttest scores (t = -6.83; p = 0.001), with an effect size of 1.53, indicating a very large effect. Conclusion: The implementation of the PDSA cycle was proven effective in improving nurses' compliance in preventing patient fall risk. The application of PDSA is recommended as a continuous quality improvement strategy to support patient safety and enhance the quality of hospital services.
Co-Authors Indri Sarwili Lannasari Lannasari Maya Dwi Lestari Solehudin