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All Journal Jurnal Ilmu Multidisplin
Gina Pebriana Zulkarnain
Faculty of Management and Business, Institut Transportasi dan Logistik Trisakti, Indonesia
Agriculture, Biological Sciences & Forestry Computer Science & IT Economics, Econometrics & Finance Education Law, Crime, Criminology & Criminal Justice Public Health Social Sciences

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Analysis of service quality and connectivity to the effectiveness of commuter line train passengers at Soekarno-Hatta Airport (Basoetta) Gina Pebriana Zulkarnain; Banun Erlin; Rr.Endang Wahyuni; Masjraul Hidajat
Jurnal Ilmu Multidisiplin Vol. 3 No. 4 (2025): Jurnal Ilmu Multidisplin (Januari-Maret 2025)
Publisher : Green Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jim.v3i4.2127

Abstract

The purpose of this study was to determine the effect of service quality and connectivity on the effectiveness of Soekarno-Hatta airport commuter line train passengers. The population in this study were all passengers of the Soekarno-Hatta Airport Commuter Line (Basoetta) train who used the train service. The research employed a quantitative methodology, utilizing data analysis techniques such as validity testing, reliability testing, multiple linear regression testing, multiple correlation coefficient testing, multiple determination coefficient testing, partial T testing, simultaneous F testing, and assessment of classical assumptions, including multicollinearity testing. The data analysis in this study reveals that both service quality and connectivity have a positive and statistically significant impact, either individually or together. This implies that passengers are content with the level of service quality and connection provided by the Soekarno-Hatta Airport Commuter Line (Basoetta).
Co-Authors Banun Erlin Masjraul Hidajat Rr.Endang Wahyuni