Analysis of service quality and connectivity to the effectiveness of commuter line train passengers at Soekarno-Hatta Airport (Basoetta)

Gina Pebriana Zulkarnain (Faculty of Management and Business, Institut Transportasi dan Logistik Trisakti, Indonesia)
Banun Erlin (Faculty of Management and Business, Institut Transportasi dan Logistik Trisakti, Indonesia)
Rr.Endang Wahyuni (Faculty of Management and Business, Institut Transportasi dan Logistik Trisakti, Indonesia)
Masjraul Hidajat (Faculty of Management and Business, Institut Transportasi dan Logistik Trisakti, Indonesia)

Jurnal Ilmu Multidisplin
Vol. 3 No. 4 (2025): Jurnal Ilmu Multidisplin (Januari-Maret 2025)

The purpose of this study was to determine the effect of service quality and connectivity on the effectiveness of Soekarno-Hatta airport commuter line train passengers. The population in this study were all passengers of the Soekarno-Hatta Airport Commuter Line (Basoetta) train who used the train service. The research employed a quantitative methodology, utilizing data analysis techniques such as validity testing, reliability testing, multiple linear regression testing, multiple correlation coefficient testing, multiple determination coefficient testing, partial T testing, simultaneous F testing, and assessment of classical assumptions, including multicollinearity testing. The data analysis in this study reveals that both service quality and connectivity have a positive and statistically significant impact, either individually or together. This implies that passengers are content with the level of service quality and connection provided by the Soekarno-Hatta Airport Commuter Line (Basoetta).