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Achmarul Fajar
Fakultas Ekonomi dan Bisnis Universitas Madura
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Pengaruh Kualitas Pelayanan terhadap Kepuasan Nasabah pada Bank Rakyat Indonesia (BRI) Cabang Pamekasan Vita Sari; Dhini Febriani; Nurul Toyyibah; Achmarul Fajar
Jurnal Riset Multidisiplin Edukasi Vol. 3 No. 5 (2026): Jurnal Riset Multidisiplin Edukasi (Mei 2026)
Publisher : PT. Hasba Edukasi Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71282/jurmie.v3i5.2011

Abstract

This study aims to determine the effect of service quality on customer satisfaction at Bank Rakyat Indonesia (BRI) Pamekasan Branch. Service quality is an important factor in the banking industry because good service can increase customer satisfaction and trust in the bank. This study uses a quantitative method with an associative approach. Data were collected through questionnaires distributed to customers of Bank Rakyat Indonesia (BRI) Pamekasan Branch. The data analysis technique used simple linear regression analysis to determine the relationship between service quality and customer satisfaction. The results of this study indicate that service quality has a positive and significant effect on customer satisfaction. This shows that the better the quality of service provided by the bank, the higher the level of customer satisfaction.
Co-Authors Dhini Febriani Nurul Toyyibah Vita Sari