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All Journal International Journal of Applied Finance and Business Studies Jurnal Manajemen, Akuntansi, Ekonomi
Muhammad Haldy
Universitas Putera Batam, Indonesia
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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Pengaruh Customer Engagement, Customer Experience, dan Parasocial Relationship Terhadap Loyalitas Pelanggan Produk Nuface di Tiktok Shop Angel Natalia Simatupang; Muhammad Haldy
Jurnal Manajemen, Akuntansi, Ekonomi Vol. 5 No. 1 (2026): Jurnal Manajemen, Akuntansi, Ekonomi (Mei)
Publisher : CV. Era Digital Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59066/jmae.v5i1.2114

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh customer engagement, customer experience, dan parasocial relationship terhadap loyalitas pelanggan produk Nuface pada platform TikTok Shop. Penelitian menggunakan pendekatan kuantitatif dengan pengumpulan data dari kuesioner melalui Google Form. Sampel dipilih menggunakan teknik purposive sampling, dan karena populasi tidak dapat ditentukan secara pasti, jumlah sampel ditetapkan berdasarkan rumus Jacob Cohen yaitu sebanyak 204 responden. Data dianalisis menggunakan regresi linear berganda dengan bantuan SPSS 26. Hasil penelitian menunjukkan bahwa secara parsial customer engagement tidak berpengaruh signifikan terhadap loyalitas pelanggan, sedangkan customer experience dan parasocial relationship berpengaruh positif dan signifikan. Secara simultan, ketiga variabel independen berpengaruh signifikan terhadap loyalitas pelanggan, menunjukkan bahwa pengalaman pelanggan yang positif dan kedekatan emosional melalui interaksi di TikTok Shop berperan penting dalam meningkatkan loyalitas terhadap produk Nuface.
The influence of E-WOM, brand image, and brand trust on purchasing decisions of skintific skincare products in Batam city Jevin Ronald; Muhammad Haldy
International Journal of Applied Finance and Business Studies Vol. 14 No. 1 (2026): June: Applied Finance and Business Studies
Publisher : Trigin Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/ijafibs.v14i1.488

Abstract

This study examines the influence of Electronic Word of Mouth (E-WOM), Brand Image, and Brand Trust on purchasing decisions for Skintific skincare products in Batam City. The research employed a quantitative approach using questionnaire data collected from 150 respondents who had purchased and used Skintific products. Data analysis was conducted using SPSS version 26, including validity, reliability, classical assumption, multiple linear regression, coefficient of determination, and hypothesis testing. The findings revealed that E-WOM, Brand Image, and Brand Trust each had a positive and significant effect on purchasing decisions. Simultaneously, these variables also significantly influenced purchasing decisions, with the coefficient of determination indicating that 85.6% of purchasing decision variation could be explained by the three independent variables. The results demonstrate that positive digital reviews, strong brand perception, and consumer trust play essential roles in encouraging consumer purchasing behavior toward Skintific skincare products. These findings highlight the importance of maintaining product quality, strengthening brand reputation, and optimizing digital consumer engagement to improve purchasing decisions in the competitive skincare industry.
Co-Authors Angel Natalia Simatupang Jevin Ronald