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All Journal Qistie: Jurnal Ilmu Hukum Qonun Jurnal Hukum Islam dan Perundang-Undangan
Tantimin Tantimin
Universitas Internasional Batam, Indonesia
Religion Humanities Education Law, Crime, Criminology & Criminal Justice

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Reassessing Online Dispute Resolution Frameworks in Indonesia, Malaysia, and the Philippines Tantimin Tantimin; Michael T. Sacramed; Febri Jaya; David Tan; Ninne Zahara Silviani
QONUN: Jurnal Hukum Islam dan Perundang-undangan Vol. 10 No. 1 (2026)
Publisher : FASYA Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21093/qj.v10i1.12705

Abstract

This study examines the legal vacuum surrounding cross-platform online dispute resolution (ODR) within Southeast Asian online marketplace ecosystems, particularly where disputes arise from transactions involving integrated third-party services. The objective of this research is to assess the adequacy and consistency of legal frameworks in Indonesia, Malaysia, and the Philippines in accommodating cross-platform ODR. This study employs the doctrinal legal research method and the comparative approach for a deep dive statutory analysis and descriptive examination of primary legal sources across different legal systems. The findings demonstrate that while all three jurisdictions recognize electronic transactions and alternative dispute resolution in principle, none provides comprehensive regulation for cross-platform ODR. Indonesia explicitly acknowledges ODR in its e-commerce regulation but exhibits normative disharmony with its ADR framework. Malaysia’s arbitration and mediation regimes remain structurally unsuitable for low-value, high-volume marketplace disputes. The Philippines introduces a centralized ODR mechanism yet fails to address liability allocation in integrated multi-platform transactions. The legal vacuum identified necessitates an integrated ODR framework capable of ensuring procedural coherence, data coordination, and enforceability. Findings of this study contribute to the effort to understand the implications dispute resolutions in today’s digital economy by highlighting practical implications for scholars and policymakers alike.
Legal Analysis of Consumer Protection in the Application of SNI in Batam Free Trade Zone Herlina Herlina; Tantimin Tantimin; Nurlaily Nurlaily
Qistie Jurnal Ilmu Hukum Vol 19 No 1 (2026): Qistie : Jurnal Ilmu Hukum
Publisher : Fakultas Hukum Universitas Wahid Hasyim

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31942/jqi.v19i1.14445

Abstract

This study aims to analyse the regulation of the Indonesian National Standard (SNI) under Law Number 8 of 1999 concerning Consumer Protection and its implications for consumer protection in Batam City as a Free Trade Zone. The study is grounded in the discrepancy between das sollen and das sein, in which the prevailing legal framework obliges business actors to comply with SNI requirements, whereas in practice the implementation of SNI in Batam remains ineffective due to high certification costs, limited legal awareness among business actors, and the distinctive characteristics of the Free Trade Zone. This research employs a normative juridical method with statutory and case approaches, utilising primary, secondary, and tertiary legal materials. The findings demonstrate that Article 8 paragraph (1) and Article 4 letter (c) of Law Number 8 of 1999 impose an obligation upon business actors to implement SNI standards, while Article 19 paragraphs (1) and (2) provide consumers with the right to seek compensation for damages, and Article 45 paragraph (1) regulates the mechanism for dispute resolution through the Consumer Dispute Settlement Agency (BPSK). Nevertheless, normative inconsistencies between Law Number 39 of 2009 concerning Special Economic Zones and other related regulations have created obstacles to the implementation of SNI in Batam. Despite these challenges, the enforcement of SNI remains a legal obligation for business actors in order to ensure consumer protection, legal certainty, and the enhancement of trade quality within the free trade zone.
Co-Authors David Tan Febri Jaya Herlina Herlina Michael T. Sacramed Ninne Zahara Silviani Nurlaily Nurlaily