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All Journal Multidisciplinary Journal of Tourism, Hospitality, Sport and Physical Education
Tien-Tsai Pan
Ming Chi University of Technology
Education Social Sciences Other

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Banquet Service Quality in Enhancing Hotel Customer Satisfaction Tien-Tsai Pan; Jiye Margate
Multidisciplinary Journal of Tourism, Hospitality, Sport and Physical Education Vol. 2 No. 2 (2025): December
Publisher : Cahaya Ilmu Cendekia Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37251/jthpe.v2i2.3293

Abstract

Purpose of the study: This study aims to examine the influence of banquet service quality on customer satisfaction at Hotel Ratu Mayang Garden Pekanbaru by analyzing service responsiveness, professionalism, facility readiness, and event coordination in supporting customer satisfaction and hotel service competitiveness within the hospitality industry. Methodology: This study employed a quantitative associative causal research design using survey methods and structured questionnaires with Likert scales. Data were collected from 81 banquet customers selected through proportional sampling techniques. Research instruments included validity and reliability testing using Product Moment correlation and Cronbach’s Alpha. Data analysis used descriptive statistics, simple linear regression, and t-test analysis. Main Findings: The findings revealed that banquet service quality significantly influenced customer satisfaction at Hotel Ratu Mayang Garden Pekanbaru. Employee professionalism, responsiveness, reliability, and facility readiness were perceived positively by respondents and contributed to higher satisfaction levels. Regression analysis showed a significant positive relationship between banquet service quality and customer satisfaction, indicating that improved banquet services enhance customer trust, loyalty, and hotel competitiveness. Novelty/Originality of this study: This study specifically focuses on banquet services as strategic hospitality operations influencing customer satisfaction, unlike previous studies emphasizing general hotel services. The study integrates banquet operational dimensions including responsiveness, professionalism, event coordination, and facility readiness within customer satisfaction analysis, thereby contributing new perspectives to hospitality service quality and banquet management literature.
Traditional Sports for Enhancing Elementary Students’ Physical Fitness: A Quasi-Experimental Study Hamdani Hamdani; Tien-Tsai Pan; Baxodir Madaminov
Multidisciplinary Journal of Tourism, Hospitality, Sport and Physical Education Vol. 3 No. 1 (2026): June
Publisher : Cahaya Ilmu Cendekia Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37251/jthpe.v3i1.3300

Abstract

Purpose of the study: This study aimed to examine the effectiveness of traditional Indonesian sports activities as an alternative approach to improving the physical fitness of elementary school students compared to conventional Senam Kesegaran Jasmani (SKJ) exercises in primary school physical education settings.. Methodology: This study used a Pretest–Posttest Non-Equivalent Control Group quasi-experimental design (February–March 2025) involving 43 students (22 experimental, 21 control) from State Elementary School 1 Watugede, Kemusu, Boyolali. The Indonesian Physical Fitness Test (ages 6–9) and structured observations across 18 sessions were applied. Data were analyzed using Analysis of Covariance with pretest scores as covariate. Main Findings: The experimental group receiving traditional sports activities demonstrated higher physical fitness achievement than the control group following the standard SKJ program. Learning completion reached 63.64% in the experimental group and 52.38% in the control group. Psychomotor performance, student activeness, and discipline scores were also higher, with an effectiveness coefficient of 0.98, Cohen's d = 0.57 (medium effect), and partial eta-squared = 0.121, collectively confirming a statistically and practically significant improvement. Novelty/Originality of this study: This study introduces traditional Indonesian sports as a culturally grounded and play-based alternative to conventional school gymnastics programs for improving children's physical fitness. The integration of traditional games into structured physical education contributes new practical insights for enhancing student engagement, discipline, and psychomotor development in Indonesian primary education contexts.
Co-Authors Baxodir Madaminov Hamdani Hamdani Jiye Margate