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All Journal Jurnal Ekonomi dan Bisnis Warta Ikatan Sarjana Komunikasi Indonesia
Diana Anggraini
LSPR Institute Of Communication And Business
Arts Humanities Economics, Econometrics & Finance Languange, Linguistic, Communication & Media Social Sciences

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Citizen Journalism Debacle: A Case Study of Codeblu’s Clairmont Reportage Ari S. Widodo; Diana Anggraini; Chawla Fatmaduri
Warta Ikatan Sarjana Komunikasi Indonesia Vol. 9 No. 1 (2026): Warta Ikatan Sarjana Komunikasi Indonesia
Publisher : Ikatan Sarjana Komunikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25008/6c35tv88

Abstract

The emergence of digital platform has transformed content creators into citizen journalists, often operating outside the ethical principles of professional journalism. This study highlights the conflict between food vlogger Codeblu and Clairmont Patisserie as an illustration of the clash of information production standards between new media and professional journalism. The main objective of this study is to understand in depth how the tension between citizen journalism practices and professional journalism standards affects the public information ecosystem, particularly in verification, accountability and transparency. Using Grounded Theory approach with a constructivist basis from Kathy Charmaz and situational mapping from Adele Clarke. Data was obtained from three main sources: Codeblu viral videos, online media reports (Kompas.com and Liputan6.com) and Clairmont's official statements. The analysis was carried out through qualitative coding, and discursive analysis of the power relations and ethical standards involved. Most studies on citizen journalism in Indonesia have mainly addressed its role in democratizing information and its legal or regulatory implications. However, little is known about the epistemic tension that arises when citizen journalism adopts the form of professional reportage, particularly in viral conflicts such as the Codeblu–Clairmont case. This study fills that gap by critically examining how ethical standards, verification practices, and accountability is negotiated in the digital public sphere.
Cognitive dissonance in health insurance consumers: Analysis through financial literacy Diana Anggraini; Rudi Sukandar; Chawla Fatmaduri
Jurnal Ekonomi dan Bisnis Vol. 29 No. 1 (2026)
Publisher : Fakultas Ekonomika dan Bisnis Universitas Kristen Satya Wacana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24914/jeb.v29i1.18278

Abstract

The low public participation in health insurance in Indonesia is influenced not only by economic barriers but also by psychological factors. This study aims to examine the role of cognitive dissonance in health insurance purchasing decisions and to analyze how financial literacy reduces psychological tension among consumers. Using a mixed-methods approach with an exploratory sequential design, the qualitative phase was conducted through in-depth interviews, while the quantitative phase involved survey data from 290 respondents analyzed using SmartPLS. The findings indicate that cognitive dissonance positively influences financial literacy, while financial literacy negatively affects behavioral intention and post-purchase dissonance. These results highlight the importance of financial literacy in helping consumers develop more rational perceptions of insurance premiums, benefits, and claims processes, thereby reducing regret and dissatisfaction after purchase. This study concludes that effective communication strategies and financial literacy education can play a crucial role in increasing public participation in Indonesia's health insurance.
Co-Authors Ari S. Widodo Chawla Fatmaduri Chawla Fatmaduri Sukandar, Rudi