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All Journal International Conference on Economics, Management, Business, and Accounting
Sopwan Hadi
Universitas Muhammadiyah Surabaya

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The Influence of Price, Service Quality and Trust on Consumer Satisfaction at J&T Express Sampang Sopwan Hadi; Siti Salbiyah; Muhammad Alhakim Danurwindo
International Conference on Economics, Management, Business, and Accounting Vol 1 No 1 (2024): International Conference on Economics, Management, Business, and Accounting Journ
Publisher : P3I UMSurabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30651/iconemba.v1i1.22788

Abstract

This paper examines the influence of price, quality of service and trust on consumer satisfaction in J&T Express district Sampang. This research method uses a quantitative approach. The data was collected online by distributing questionnaires to 147 respondents. sample technique used with purposive sampling technique. The analytical tool uses SPSS version 25 through the following stages: Validity Test, Reliability Test, Classical Assumption Test, Double Linear Regression Analysis, Determination Coefficient, and Hypothesis Test. The results of this study show that the price has no significant impact on customer satisfaction of J&T Express Waste Branch. The quality of service has a significant positive impact on consumer satisfaction. The trust has significant positive effect on the customer’s satisfaction, and then simultaneously the price, the quality of the service and the trust have an impact on the consumer’s satisfaction.
Co-Authors Muhammad Alhakim Danurwindo Siti Salbiyah