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All Journal Research Review: Jurnal Ilmiah Multidisiplin
Yulianti Kadir
Universitas Negeri Gorontalo
Humanities Education Languange, Linguistic, Communication & Media Social Sciences Other

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Analisis Kebutuhan Tenaga Laboran Pada Laboratorium Teknik Sipil Universitas Negeri Gorontalo (Studi Kasus: Laboratorium Teknologi Beton) Egi Junedi; Yulianti Kadir; Frice L Desei
Research Review: Jurnal Ilmiah Multidisiplin Vol. 4 No. 2 (2025): Research Review: Jurnal Ilmiah Multidisiplin (Agustus 2025 - Januari 2026)
Publisher : Transbahasa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54923/researchreview.v4i2.256

Abstract

This study aims to analyze the need for laboratory staff based on the actual workload in the Concrete Technology Laboratory, Civil Engineering Department, Gorontalo State University. The existence of sufficient and qualified laboratory staff is very important to support the implementation of practicum, research, and optimal laboratory services. In this research, the Workload Analysis method is used as the main approach, which consists of several stages: identification of types of activities, measurement of standard time, and calculation of workload based on the volume of annual activities. Data were collected through observations, interviews, and distribution of questionnaires/questionnaires to laboratory assistants. The results of the analysis show that the number of laboratory assistants currently available is not sufficient to meet the ideal workload requirements. Workload calculations show that ideally this laboratory requires at least 3 laboratory assistants with expertise in concrete technology, while the current number only reaches 2 people. This shortage has an impact on reducing the effectiveness of practicum implementation, potential service delays, and limited technical support for student and lecturer research activities. Therefore, the addition of laboratory assistants and the reorganization of duties and responsibilities are needed to ensure optimal laboratory performance in the future.
Analisis Kebutuhan Tenaga Laboran Pada Laboratorium Teknik Sipil Universitas Negeri Gorontalo (Studi Kasus: Laboratorium Mekanika Tanah) Kristifiani Sahrain; Fadly Achmad; Yulianti Kadir
Research Review: Jurnal Ilmiah Multidisiplin Vol. 4 No. 2 (2025): Research Review: Jurnal Ilmiah Multidisiplin (Agustus 2025 - Januari 2026)
Publisher : Transbahasa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54923/researchreview.v4i2.257

Abstract

This study aims to analyze the need for laboratory assistants based on the actual workload in the Soil Mechanics Laboratory, Civil Engineering Department, Gorontalo State University. The existence of sufficient and qualified laboratory staff is very important to support the implementation of practicum, research, and optimal laboratory services. In this research, the Workload Analysis method is used as the main approach, which consists of several stages: identification of types of activities, measurement of standard time, and calculation of workload based on the volume of annual activities. Data were collected through observations, interviews, and distribution of questionnaires/questionnaires to laboratory assistants. The results of the analysis show that the number of laboratory assistants currently available is not sufficient to meet the ideal workload requirements. Workload calculations show that ideally this laboratory requires at least 4 laboratory assistants with expertise in soil mechanics, while the current number only reaches 2 people. This shortage has an impact on reducing the effectiveness of practicum implementation, potential service delays, and limited technical support for student and lecturer research activities. Therefore, the addition of laboratory assistants and the reorganization of duties and responsibilities are needed to ensure optimal laboratory performance in the future.
Analisis Tingkat Kepuasan Penumpang terhadap Kualitas Pelayanan AKAP Bus Rute Gorontalo-Kotamobagu pada Terminal Dungingi Wahyu Hidayat; Yulianti Kadir; Arfan Usman Sumaga
Research Review: Jurnal Ilmiah Multidisiplin Vol. 5 No. 1 (2026): Research Review: Jurnal Ilmiah Multidisiplin (Februari 2026 - Juli 2026)
Publisher : Transbahasa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54923/researchreview.v5i1.357

Abstract

Public transportation plays an important role in supporting community mobility and economic activities. One of the transportation modes that is still widely used by the public is the Intercity and Interprovincial Bus (AKAP). The success of bus transportation services is determined not only by the operator's ability to provide vehicles but also by the quality of services delivered to passengers. Passenger satisfaction is an important indicator in evaluating transportation service quality because it is closely related to customer loyalty and service sustainability. This study aims to analyze passenger satisfaction with the service quality of AKAP buses operating on the Gorontalo–Kotamobagu route at Dungingi Terminal and to identify service dimensions that require improvement. This research employed a quantitative approach using a survey method involving 65 respondents selected through purposive sampling. The research instrument was developed based on the five SERVQUAL dimensions, namely tangibles, reliability, responsiveness, assurance, and empathy. Data were analyzed using the Customer Satisfaction Index (CSI) and GAP analysis to measure the discrepancy between passengers’ perceptions and expectations. The results indicate that all research instruments were valid and reliable, with Cronbach’s Alpha values greater than 0.60. The GAP analysis revealed negative values across all service dimensions, indicating that the quality of service has not fully met passenger expectations. The tangibles and reliability dimensions showed the largest service gaps. Furthermore, the Customer Satisfaction Index value was 76.47%, which falls within the satisfied category. Nevertheless, improvements in service quality are still required, particularly regarding physical facilities, travel comfort, and departure punctuality.
Co-Authors Arfan Usman Sumaga Desei, Frice Egi Junedi Fadly Achmad Kristifiani Sahrain Wahyu Hidayat