Devit Satria
Program Studi Manajemen Informatika, Politeknik Lembaga Pendidikan dan Pengembangan Profesi Indonesia

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Sosialisasi dan Pelatihan Aplikasi Rumah Dinas Pertamina Patra Niaga Dumai Aldhi Albadri; Devit Satria; Lidya Wati
Ahsana: Jurnal Penelitian dan Pengabdian kepada Masyarakat Vol. 4 No. 2 (2026): Juni 2026 - Ahsana: Jurnal Penelitian dan Pengabdian kepada Masyarakat
Publisher : Indonesian Scientific Journal

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59395/ahsana.v4i2.447

Abstract

Pengelolaan rumah dinas memerlukan konsistensi data unit, okupansi, aset, dokumen, dan persetujuan. Kegiatan pengabdian ini bertujuan memperkuat kesiapan personel Admin dan Human Resources dalam mengoperasikan aplikasi Rumah Dinas Pertamina pada Patra Niaga Dumai. Kegiatan dilaksanakan pada 15 Mei 2026 melalui pemaparan, demonstrasi sistem, praktik skenario terbimbing, diskusi, dan post-test praktik individual. Sebanyak 15 peserta dinilai berdasarkan lima kemampuan, yaitu mengenali peran pengguna, menemukan data unit dan aset, menelusuri penempatan dan penerbitan SIP, membedakan alur perbaikan dan pengadaan, serta menelusuri izin keluar dan penerbitan SIK. Hasil menunjukkan bahwa 13 peserta (86,7%) berkategori mampu dan dua peserta (13,3%) berkategori cukup mampu, dengan nilai rata-rata 8,93 dari 10. Target kegiatan tercapai, meskipun pendampingan lanjutan masih diperlukan pada alur yang melibatkan beberapa tahap persetujuan. 
Perancangan Agen Virtual Layanan Bpjs Kesehatan Kota Dumai Berbasis Decision Engine Dan Knowledge Base Devit Satria; Aldhi Albadri
Jurnal Teknologi Dan Sistem Informasi Bisnis Vol. 8 No. 3 (2026): Juli 2026
Publisher :  Prodi Sistem Informasi Universitas Dharma Andalas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47233/jteksis.v8i3.102

Abstract

BPJS Kesehatan of Dumai City, as the administrator of the National Health Insurance (JKN), currently faces service constraints due to a lack of public understanding regarding membership procedures, referral flows, and service utilization. Based on initial interviews with BPJS Kesehatan Dumai City officers, obstacles are still encountered in information services resulting from the public's limited understanding of service procedures and mechanisms. Therefore, this virtual service agent is expected to help the public obtain BPJS Kesehatan Dumai City service information in a more interactive, effective manner, easily accessible anytime and anywhere, and tailored to user needs.The data collection stages used in this study include observation, interviews, and literature review, while the system development method employed is the Waterfall model, which consists of system requirements analysis, system design, database design, frontend implementation, backend implementation, system integration, and system testing.The results of the system functionality testing using test scenarios demonstrated a 100% success rate. User satisfaction testing using a Likert scale questionnaire administered to 50 BPJS Kesehatan participants yielded an overall average score of 3.78 out of a 4.00 scale, which falls into the "Strongly Agree" category. The questionnaire instrument was declared valid and reliable, with a Cronbach's Alpha value of 0.685. The research results prove that the design of this 3D virtual agent is feasible and effective for use as a digital interactive socialization medium to optimize the accessibility of service information for BPJS Kesehatan Dumai City.