Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal Jurnal Ilmu Sosial dan Humaniora
Pratiwi Sabrina Lestari
Universitas Pendidikan Indonesia

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Pengalaman, Pelayanan, dan Kebahagiaan dalam Perjalanan Kereta Api Pratiwi Sabrina Lestari; Irena Novarlia; Oman Sukirman
SOSMANIORA: Jurnal Ilmu Sosial dan Humaniora Vol. 5 No. 2 (2026): Juni 2026
Publisher : Yayasan Literasi Sains Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55123/sosmaniora.v5i2.7713

Abstract

This study aims to describe the meaning of tourists’ experiences, the importance of service, and the sense of happiness that emerges when traveling by train at Bandung Station. The study is grounded in the role of transportation not only as a means of mobility, but also as a medium that shapes emotional experiences and impressions for travelers. A qualitative descriptive method with a case study approach was employed. Data were collected through interviews with 12 informants, consisting of 8 long-distance and local train passengers, 3 station officers, and 1 station manager, as well as through planned observations and document analysis. Data analysis was conducted using the Miles and Huberman model, including data reduction, data display, and conclusion drawing, with NVivo software used as a supporting analytical tool. The findings indicate that train travel is perceived as a comfortable and memorable experience. Service is understood as a form of assistance that provides convenience and a sense of security, while happiness arises from a smooth journey and a clean, well-organized station environment. This study is expected to contribute to efforts in maintaining and improving service to strengthen the positive image of tourism through the strategic role of Bandung Station.
Co-Authors Irena Novarlia Oman Sukirman