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All Journal JURNAL ILMIAH EKONOMI, MANAJEMEN, BISNIS DAN AKUNTANSI
Hana Dizamira Morgen Morgen
UNJ
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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Analysis of Office Facilities Management in Enhancing Employee Job Satisfaction at the National Brain Center Hospital Hana Dizamira Morgen Morgen; Christian Wiradendi Wolor
JURNAL ILMIAH EKONOMI, MANAJEMEN, BISNIS DAN AKUNTANSI Vol. 3 No. 4 (2026): JULI
Publisher : CV. KAMPUSA AKADEMIK PUBLISING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/jemba.v3i4.2570

Abstract

This descriptive qualitative study aims to analyze office facility management at the National Brain Center Hospital (RSPON) and its role in enhancing employee job satisfaction within the ULP and PPK units. Data were collected through structured interviews with four participants, direct observation, and documentation, then analyzed using the Miles and Huberman interactive model. The results indicate that while facility management is well-structured through the EMISY digital system, challenges remain regarding uneven distribution, suboptimal ergonomics, and unplanned hardware upgrades. Drawing on Herzberg’s two-factor theory, office facilities—particularly computers and internet connection—function as hygiene factors, meaning their deficiencies directly cause job dissatisfaction. Therefore, this study recommends developing data-driven asset management, upgrading ergonomic standards, and ensuring equitable facility distribution across all work units.
Co-Authors Christian Wiradendi Wolor