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All Journal Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi Journal of Political and Governance Studies
Bambang Diana
Universitas Terbuka
Humanities Social Sciences

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Public Participation and Local Government Readiness in Building Function Certificate (SLF) Services: a Comparative Study of Malang Regency and Batu City Bambang Diana; Dwi Putranto Riau; Amud Sunarya
Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi Vol. 23 No. 1 (2026): June 2026
Publisher : Sekolah Tinggi Ilmu Administrasi Lembaga Administrasi Negara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31113/jia.v23i1.1445

Abstract

This study aims to analyze community participation and local government readiness in the management of Building Functionality Certificates (SLF) through the Building Management Information System (SIMBG), using a comparative multiple-case study approach in Batu City and Malang Regency.The research applies a qualitative method with data collected through in-depth interviews, focus group discussions (FGDs), observation, and documentation. A total of 11 informants were involved, consisting of representatives from local government agencies (DPUPR and DPMPTSP), as well as building owners/applicants and technical consultants to ensure balanced perspectives.The findings reveal that community participation has increased gradually due to digital service expansion and active socialization programs. However, participation remains constrained by limited public literacy, complex technical requirements, and system disruptions in SIMBG. Meanwhile, local government readiness is reflected in adaptive service strategies such as mobile services, technical assistance, and offline alternatives during system failures.The comparative analysis shows that Batu City emphasizes adaptive outreach strategies due to geographical challenges, while Malang Regency focuses on service stability and institutional efficiency. The study highlights that digital public services (SIMBG) simultaneously enhance access but also introduce new administrative challenges.This research contributes to the development of digital public service governance and participatory policy implementation, emphasizing the importance of collaboration between government, communities, and stakeholders in achieving safe and sustainable building management.
Public Participation and Local Government Readiness in Building Function Certificate (SLF) Services: a Comparative Study of Malang Regency and Batu City Bambang Diana; Dwi Putranto Riau; Amud Sunarya
Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi Vol. 23 No. 1 (2026): June 2026
Publisher : Sekolah Tinggi Ilmu Administrasi Lembaga Administrasi Negara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31113/jia.v23i1.1445

Abstract

This study aims to analyze community participation and local government readiness in the management of Building Functionality Certificates (SLF) through the Building Management Information System (SIMBG), using a comparative multiple-case study approach in Batu City and Malang Regency.The research applies a qualitative method with data collected through in-depth interviews, focus group discussions (FGDs), observation, and documentation. A total of 11 informants were involved, consisting of representatives from local government agencies (DPUPR and DPMPTSP), as well as building owners/applicants and technical consultants to ensure balanced perspectives.The findings reveal that community participation has increased gradually due to digital service expansion and active socialization programs. However, participation remains constrained by limited public literacy, complex technical requirements, and system disruptions in SIMBG. Meanwhile, local government readiness is reflected in adaptive service strategies such as mobile services, technical assistance, and offline alternatives during system failures.The comparative analysis shows that Batu City emphasizes adaptive outreach strategies due to geographical challenges, while Malang Regency focuses on service stability and institutional efficiency. The study highlights that digital public services (SIMBG) simultaneously enhance access but also introduce new administrative challenges.This research contributes to the development of digital public service governance and participatory policy implementation, emphasizing the importance of collaboration between government, communities, and stakeholders in achieving safe and sustainable building management.
Analysis of Public Service Digitalization in the Creation of Population Identities at Padurenan Village, Bekasi City Bambang Diana; Elvira Gina Hamada; Yusup Lintang Cahyo Andrian Putro
Journal of Political and Governance Studies Vol. 1 No. 2 (2025): Oktober 2025
Publisher : Catalist Indo Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.64670/jpgs.v1i2.22

Abstract

Background The digitalization of public services has become one of the most important aspects of modernizing government administration, with the main goal of increasing the efficiency, transparency, and accessibility of services to the public. Methods This research uses a descriptive qualitative method with a case study approach, involving interviews with relevant parties at the village level, such as government officials and local residents. Results The research results show that digitalization provides convenience in terms of time efficiency, queue reduction, and ease of access to information through an integrated system. However, this study also identifies a number of constraints that are still faced, such as limited access to technology in some segments of society, low levels of digital literacy, and a lack of training and understanding of how to use existing digital systems. Conclusions The digitalization of public services in the creation of population identities in Padurenan Village has had a positive impact on improving the efficiency of public services. The implementation of the Digital Population Identity (IKD) system allows citizens to verify their identity quickly and easily without needing to carry a physical ID card. Therefore, the successful implementation of digitalization depends not only on technological development but also on strengthening digital education for the public and improving supporting infrastructure.
Co-Authors Amud Sunarya Dwi Putranto Riau Elvira Gina Hamada Yusup Lintang Cahyo Andrian Putro