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All Journal Konstelasi: Konvergensi Teknologi dan Sistem Informasi Journal of Artificial Intelligence and Engineering Applications (JAIEA)
Muthiah Wahyuliana
Politeknik Negeri Subang
Automotive Engineering Computer Science & IT Control & Systems Engineering

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White Box Testing Menggunakan Teknik Basis Path pada Tiga Modul Sistem SMART-SIM PDAM Kalijati Muthiah Wahyuliana
KONSTELASI: Konvergensi Teknologi dan Sistem Informasi Vol. 6 No. 1 (2026): Juni 2026
Publisher : Program Studi Sistem Informasi Universitas Atma Jaya Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24002/konstelasi.v6i1.12901

Abstract

Website memiliki peranan penting dalam mendukung aktivitas sehari-hari sehingga diperlukan pengujian untuk memastikan kualitas dan keandalannya. Salah satu metode yang digunakan adalah White Box Testing dengan pendekatan Basis Path, yang mampu menelusuri logika internal sistem serta mengevaluasi jalur eksekusi program. Penelitian ini menerapkan metode tersebut pada website SMART-SIM PDAM Cabang Kalijati yang berfungsi sebagai media pengaduan pelanggan, pengelolaan keluhan, serta penyampaian pengumuman. Tahapan pengujian meliputi pembuatan flowgraph, perhitungan Cyclomatic Complexity, identifikasi jalur independen, dan pelaksanaan test case. Hasil penelitian menunjukkan bahwa setiap jalur independen pada modul Tambah Pengaduan, Update Status Pengaduan, dan Tambah Pengumuman berhasil diuji sesuai skenario. Hal ini membuktikan bahwa sistem berjalan sesuai harapan, mampu menangani berbagai kondisi input, dan memiliki tingkat keandalan yang baik.
Measurement of Digital Service Quality and Success of District Library Information System (SIPERKA) Implementation: Integration of HOT-Fit Model and Service Quality Dimensions Rian Piarna; Masesa Angga Wijaya; Agin Sugiwa; Liandy L Tobing; Wulan Siti Nurul Masriah; Muthiah Wahyuliana
Journal of Artificial Intelligence and Engineering Applications (JAIEA) Vol. 5 No. 2 (2026): February 2026
Publisher : Yayasan Kita Menulis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59934/jaiea.v5i2.1896

Abstract

This study evaluates the success of District Library Information System (SIPERKA) implementation in Subang Regency using the integration of HOT-Fit (Human, Organization, Technology-Fit) model and service quality dimensions. Employing SEM-PLS methodology with 115 village librarians and library operators, the research examines how Technology components (system quality, information quality, service quality), Human factors (user satisfaction, user competency, system use), and Organizational aspects (organizational structure, leadership support, environment) collectively influence net benefits. Results demonstrate that service quality exerts the strongest influence (β=0.312) on user satisfaction among technological dimensions, while system use (β=0.468) emerges as the primary determinant of net benefits. The integrated model explains 71.5%-76.8% variance in endogenous variables with Goodness of Fit (GoF) of 0.719, indicating excellent model performance. All ten hypotheses received empirical support (p<0.05). This research contributes theoretically by demonstrating the critical importance of service marketing perspective in public sector information systems evaluation, revealing that service quality supersedes technical quality in determining user satisfaction. Practically, it provides evidence-based recommendations for improving digital service quality in village libraries, with documented Return on Investment (ROI) of 630.8% demonstrating SIPERKA's success in elevating village library data achievement from below 40% to 87%.
Co-Authors Agin Sugiwa Liandy L Tobing Masesa Angga Wijaya Rian Piarna Wulan Siti Nurul Masriah