Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal Al-Abshar: Journal of Islamic Education Management
M Fikri Maula Syafeii
Universitas Singaperbangsa Karawang
Decision Sciences, Operations Research & Management

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Strategi Kepala Tata Usaha dalam Meningkatkan Kepuasan Layanan Administrasi Pendidikan M Fikri Maula Syafeii; Ilham Fahmi; Nur Rochimah
Al-Abshar: Journal of Islamic Education Management Vol. 5 No. 1 (2026): June
Publisher : Sekolah Tinggi Agama Islam Darul Ulum Banyuanyar Pamekasan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58223/al-abshar.v5i1.889

Abstract

Problem: Despite growing research on educational administrative service quality, there is limited study examining the leadership strategies of heads of administration (kepala tata usaha) in state Islamic secondary schools (Madrasah Aliyah Negeri) in the context of digital transformation in Indonesia. Purpose: This study aims to analyze the strategies employed by the head of administration at MAN 2 Karawang in improving educational administrative service satisfaction, through the lens of SERVQUAL dimensions. Method: A descriptive qualitative approach was used, involving seven purposively selected informants: the school principal, head of administration, one administrative staff, two teachers, and two students. Data were collected through semi-structured interviews, observation, and documentation, then analyzed using the Miles and Huberman interactive model (data reduction, data display, and conclusion drawing/verification), with triangulation for validity. Results: Four interlocking strategies were identified: (1) enforcing work discipline tied to staff competency mapping; (2) strengthening interpersonal communication and team coordination; (3) integrating digital administrative technology into service workflows; and (4) implementing structured weekly supervision and evaluation cycles. These strategies produced measurable improvements in service responsiveness, reliability, and user satisfaction as perceived by students and teachers. Contribution: This study offers an integrated strategy model for madrasah administrative leadership in the digital era, contributing novel theoretical and practical insights to Islamic educational management literature beyond previously reported isolated findings.
Co-Authors Fahmi, Ilham Nur Rochimah