Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal JURNAL LENTERA BISNIS
Sholichin, Abdul Majid Riyadu
Unknown Affiliation
Economics, Econometrics & Finance Social Sciences

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
PENGARUH KUALITAS SISTEM DAN KEAMANAN INFORMASI TERHADAP KEPUASAN PENGGUNA INTERNAL DENGAN KEMUDAHAN AKSES SEBAGAI VARIABEL MEDIASI PADA SISTEM DIGITAL PEGAWAI KANTOR WILAYAH DJBC JAWA TIMUR I Sholichin, Abdul Majid Riyadu; Rahayu, Sri; Fitrianty, Rifda
JURNAL LENTERA BISNIS Vol. 15 No. 2 (2026): JURNAL LENTERA BISNIS, Mei 2026
Publisher : POLITEKNIK LP3I JAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34127/jrlab.v15i2.2430

Abstract

This study aims to analyze the effects of system quality and information security on internal user satisfaction, with ease of access as a mediating variable in the employee digital system of customs and excise regional office I of east java. This study employed a quantitative approach using a survey method. The population and sample consisted of 194 employees selected through saturated sampling. Data were collected using a Likert-scale questionnaire and analyzed using Partial Least Squares Structural Equation Modeling with SmartPLS. The results show that system quality and information security have positive and significant effects on ease of access. Ease of access, system quality, and information security also have positive and significant effects on internal user satisfaction. Furthermore, ease of access partially and complementarily mediates the effects of system quality and information security on internal user satisfaction. The R-Square value of 0.661 indicates that system quality, information security, and ease of access explain 66.1% of the variance in internal user satisfaction. These findings confirm that improving user satisfaction requires a digital system that is reliable, secure, and easily accessible.
Co-Authors Fitrianty, Rifda SRI RAHAYU