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All Journal Jurnal Ilmiah Ekonomi dan Manajemen Jurnal Akademik Pengabdian Masyarakat
Ulung Nur Wahit
Program Studi Manajemen, Fakultas Ekonomi dan Bisnis, Universitas Pamulang
Computer Science & IT Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering Social Sciences Other

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Optimalisasi Penerapan Fungsi Pelaksanaan (Actuating) dalam Meningkatkan Kinerja Kegiatan Siswa di SMK Makarya 1 Jakarta Ulung Nur Wahit; Guntur Maulana; Khuzaima Az Zahra; Ahmad Nurhadi
JURNAL AKADEMIK PENGABDIAN MASYARAKAT Vol. 4 No. 4 (2026): JULI
Publisher : CV. KAMPUS AKADEMIK PUBLISING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/japm.v4i4.11544

Abstract

The implementation function (actuating) plays an important role in ensuring that organizational activities are carried out effectively and in accordance with predetermined objectives. However, student activities in schools often encounter challenges related to communication, coordination, participation, and task implementation, which may reduce the effectiveness of organizational programs. This community service activity was conducted at SMK Makarya 1 Jakarta to enhance students' understanding of the implementation function and encourage better performance in school organizational activities. The program was delivered through interactive presentations, discussions, question-and-answer sessions, and ice-breaking activities to promote active participation. Throughout the activity, students were introduced to the importance of leadership, motivation, teamwork, communication, and responsibility in supporting successful organizational implementation. The activity was well received, as reflected in the students' enthusiasm during discussions and their ability to explain the application of the implementation function in school activities. In addition, participants demonstrated a better understanding of the importance of collaboration and effective communication in achieving organizational goals. This community service program is expected to encourage students to apply management principles in daily school activities and contribute to the development of more organized, active, and productive student organizations.
Analisis Pengalaman Pelanggan dalam Membangun Kepuasan Pelanggan pada Warkop Street Kota Tangerang Ulung Nur Wahit; Andi Agustin; Sheva Aditya Putra; Ade Fikri Mustofa
JURNAL ILMIAH EKONOMI DAN MANAJEMEN Vol. 4 No. 6 (2026): JUNI
Publisher : CV. KAMPUS AKADEMIK PUBLISING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/jiem.v4i6.10568

Abstract

This study aims to analyze customer experience and customer satisfaction at Warkop Street as one of the growing culinary businesses in the community. Customer experience is an important factor because it can create positive impressions that encourage customers to revisit and recommend the place to others. Meanwhile, customer satisfaction is related to the fulfillment of customer expectations regarding the quality of services and products provided. This research uses a descriptive method with a quantitative approach. Data were collected through questionnaires distributed to Warkop Street customers. The indicators of customer experience include service competence, customer recognition, personalization, and problem solving. Meanwhile, the indicators of customer satisfaction include fulfillment of customer expectations, repeat usage, service quality, and customer loyalty. The results of this study are expected to provide an overview of how customer experience influences customer satisfaction and serve as evaluation material for Warkop Street management in improving service quality and maintaining customer loyalty.
Co-Authors Ade Fikri Mustofa Ahmad Nurhadi Andi Agustin Guntur Maulana Khuzaima Az Zahra Sheva Aditya Putra