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All Journal Islamic Banking & Economic Law Studies IPSSJ
Dewi Tri Komalasari
Universitas Satyagama
Religion Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences

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STAY OR LEAVE ? HOW DIGITAL UPSKILLING SHAPES LOYALTY AND REDUCES TURNOVER IN GENERATION Z EMPLOYEES Dewi Tri Komalasari; Abdul Rahman Rahim
Integrative Perspectives of Social and Science Journal Vol. 3 No. 04 April (2026): Integrative Perspectives of Social and Science Journal
Publisher : PT Wahana Global Education

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Abstract

This study aims to analyze the role of digital upskilling in shaping loyalty and reducing turnover of generation z. Generation Z is known to be adaptive to technology and has high expectations for self-development, so companies need to respond through digital upskilling programs. This study used a descriptive qualitative approach with purposive sampling technique, involving 9 generation Z participants aged 22-28 years old who had participated in digital training. Data were collected through semi-structured interviews and analyzed thematically. The results showed that (1) digital upskilling is perceived as a form of corporate concern for employee development; (2) self-development opportunities increase loyalty through emotional attachment; and (3) the absence of training creates a feeling of stagnation that triggers turnover intentions. These findings reinforce Social Exchange Theory, where reciprocal relationships between companies and employees play a role in creating loyalty. The research recommends that companies make digital upskilling an ongoing program with flexible methods such as e-learning, and link it to career paths to retain generation Z talent.
PENGARUH DIGITALISASI LAYANAN TERHADAP BEBAN KERJA, STRES KERJA, KINERJA KARYAWAN, DAN KEBUTUHAN PELATIHAN & PENGEMBANGAN PADA BANK SYARIAH DI INDONESIA Dewi Tri Komalasari; Dyah Ayu Siti Fatimah; Destiani Rahmawati; Ike Hilatunnisa
Islamic Banking & Economic Law Studies (I-BEST) Vol. 5 No. 1 (2026): Islamic Banking & Economic Law Studies (I-BEST)
Publisher : STAI Asy-Syukriyyah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36769/ibest.v5i1.1858

Abstract

This study examines the influence of service digitalization on workload, work stress, employee performance, and training and development needs in Indonesian Islamic banking through a qualitative library research approach. The findings reveal that service digitalization fundamentally transforms the workload structure of Islamic bank employees, where automation reduces repetitive administrative tasks but simultaneously generates new and more cognitively demanding work requirements. This workload transformation subsequently contributes to elevated levels of work stress, manifesting through technostress, job insecurity, and always-on culture as direct consequences of digital ecosystem adoption. Furthermore, service digitalization is proven to significantly drive the increasing need for employee training and development, particularly in mastering digital competencies that remain aligned with Islamic principles a unique demand that distinguishes Islamic banks from their conventional counterparts. Unmanaged work stress demonstrably impairs employee performance across multiple dimensions, including service quality, productivity, and innovative contribution. Moreover, work stress functions as a significant mediating variable in the relationship between service digitalization and employee performance. These findings underscore that successful digital transformation in Islamic banking requires a holistic human resource management approach that simultaneously develops digital competencies, fulfills structured training and development needs, while preserving employee psychological well-being.
Co-Authors Abdul Rahman Rahim Destiani Rahmawati Dyah Ayu Siti Fatimah Ike Hilatunnisa