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All Journal Jurnal EMT KITA
Kherlin Bunga Safira
Universitas Slamet Riyadi
Economics, Econometrics & Finance

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Analisis Kapabilitas Proses Produk Roti Menggunakan Metode Six Sigma pada Home Roti Skala UMKM Naila Harmalia Balqis; Ulfa Ainul Lathifah; Kherlin Bunga Safira; Erliana Putri; Riska Fii Ahsani
Jurnal EMT KITA Vol 10 No 4 (2026): OCTOBER 2026
Publisher : Lembaga Komunitas Informasi Teknologi Aceh (KITA), Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/emt.v10i4.6869

Abstract

Quality consistency in small-scale bread production within SMEs is often challenged by process variability, which affects efficiency and product standards. This study aims to analyze process capability and quality control in bread production using the six sigma approach. A descriptive quantitative method was employed, utilizing production and defect data collected through observation, documentation, and interviews during the period of January – December 2025.Process performance was evaluated using defect per million opportunities (DPMO), sigma level analysis, p-control charts, pareto diagrams, and cause-and-effect (fishbone) diagrams. The result indicate a defect rate of 2.36%, with a DPMO value of 7.870 and sigma level of 3.93, suggesting that the process operates at a moderate capability level and has not yet reached optimal six sigma standar. The most dominant defect include under-expanded bread, burnt products, and non-standard shapes, with primary causes related to human and method factors. Improvement recommendations focus on standardizing fermentation processes, controlling baking temperature and time, and enhancing operator skills through training, with a targeted reduction of defect rates to below 2% and an increase in sigma level toward >4.These findings provide practical implications for SME-scale bread industries in improving product quality consistency , reducing process variability, and strengthening business competitiveness through data-driven quality control implementation.
Implementasi Marketing Public Relations dalam Digitalisasi Layanan Informasi Publik: Studi Kasus pada PT Pertamina (Persero) dan Implikasinya terhadap Kepercayaan Publik Naila Harmalia Balqis; Kherlin Bunga Safira; Erliana Putri; Bayu Setyayoga Purwidyasmara
Jurnal EMT KITA Vol 10 No 4 (2026): OCTOBER 2026
Publisher : Lembaga Komunitas Informasi Teknologi Aceh (KITA), Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/emt.v10i4.6872

Abstract

This study aims to analyze the implementation of Marketing Public Relations (MPR) in the digitalization of public information services and its implications for public trust at PT Pertamina (Persero). This research employs a qualitative approach using a document-based case study design. The data consist of 25 selected documents, including official company reports, PPID Pertamina website content, and credible online media such as Kompas.com and CNBC Indonesia, published between 2020 and 2025. Data were analyzed using thematic analysis through systematic stages of data reduction, coding, categorization, and interpretation. The findings reveal that the implementation of digital public information services is manifested in three key dimensions: information transparency, service responsiveness, and communication interactivity. These dimensions are operationalized through features such as open access to public documents, structured digital information request systems, and two-way communication mechanisms via online platforms. The analysis further indicates that these practices contribute to the formation of digital engagement, which mediates the relationship between digital communication practices and the development of organizational credibility and public trust. Unlike previous studies that predominantly focus on social media as the primary communication channel, this study highlights digital public information services as an integral component of Marketing Public Relations. This study contributes to the literature by positioning public information services not merely as an administrative function, but as a strategic communication instrument in building organization–public relationships. However, the study is limited by its reliance on secondary data and does not directly capture public perceptions.
Co-Authors Bayu Setyayoga Purwidyasmara Erliana Putri Naila Harmalia Balqis Riska Fii Ahsani Ulfa Ainul Lathifah