Alvina Juliana Bahri
Universitas Lampung

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Jalan Rusak Sebagai Tantangan Pelayanan Publik : Analisis Faktor Penyebab Dan Upaya Penanggulangan Di Rt 01 Lk 1 Kelurahan Kemiling Raya Kota Bandar Lampung Aftesia Labira lauli; Alvina Juliana Bahri; Hendi Efrianto H; Marsela Marsela; Abdul Halim
Jurnal Ilmu Pendidikan Pancasila, Kewarganegaraan, dan Hukum Vol. 3 No. 2 (2026): PAKEHUM - Agustus
Publisher : CV. SINAR HOWUHOWU

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70134/pakehum.v3i2.1667

Abstract

Road infrastructure plays a crucial role in supporting community mobility and facilitating social and economic activities. Damaged roads can disrupt transportation efficiency, increase the risk of accidents, and reduce the quality of public services. This study aims to analyze the factors causing road damage and identify mitigation efforts undertaken in RT 01, Neighborhood 1, Kemiling Raya Village, Bandar Lampung City. The research employed a descriptive method with a qualitative approach. Data were collected through field observations, interviews, and documentation. The findings reveal that road damage is caused by  several factors, including the frequent use of roads by heavy vehicles, inadequate drainage systems, and limited routine maintenance and infrastructure repair. Efforts to address the problem include submitting reports to local authorities, conducting temporary repairs by community members, and strengthening coordination between residents and relevant stakeholders to accelerate road maintenance actions. This study is expected to provide recommendations for both government and community stakeholders in improving public service quality through sustainable road infrastructure development and maintenance.