Article Per Year (5 Year)
p-Index From 2021 - 2026
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This Author published in this journals
All Journal Journal of Entrepreneurial and Business Diversity
Muhammad Zacky Syauqy Ibnu Shodiq
Insan Pembangunan Indonesia University
Decision Sciences, Operations Research & Management

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The Influence of Inventory Management on Customer Satisfaction in Retail MSMES Morgan Nicolas Sitorus; Cahya Adi Achir Kurniyanto; Nurdin Abdul Hamid; Baron Baron; Muhammad Zacky Syauqy Ibnu Shodiq
Journal of Entrepreneurial and Business Diversity Vol. 3 No. 4 (2025): Journal of Entrepreneurial and Business Diversity. (October – December)
Publisher : PT. Keberlanjutan Strategis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38142/jebd.v3i4.375

Abstract

Purpose:This study investigates the effect of inventory management on customer satisfaction among retail MSMEs in Tangerang City. Using a quantitative explanatory survey method, the research evaluates the causal relationship between inventory control practices and customer-perceived service outcomes.Methodology:Data were collected through questionnaires administered to 100 customers selected using purposive sampling. Validity, reliability, and normality tests confirmed that the instrument and dataset met statistical requirements. Simple linear regression analysis demonstrated that inventory management has a positive and significant influence on customer satisfaction, indicated by a regression coefficient of 0.564 and a t-count exceeding the critical value. The coefficient of determination revealed that inventory management accounts for 70.3% of the variation in customer satisfaction, while the remainder is influenced by factors outside the scope of this study.Findings:The findings highlight that effective stock monitoring, accurate records, and timely replenishment are key drivers of service quality perceptions, shopping convenience, and repurchase intentions. The study concludes that retail MSMEs must strategically strengthen their inventory systems to improve customer experiences and sustain competitiveness.Implication:Enhancing inventory processes should be viewed not merely as operational control, but as a critical component of customer service performance and business sustainability.
The Effect of Training on Employee Performance Muhammad Zacky Syauqy Ibnu Shodiq; Mutiara Fitridiani; Shelly Brilliant; Stephanie Dwi Wahyuning Tyas; Titin Suhartini
Journal of Entrepreneurial and Business Diversity Vol. 4 No. 1 (2026): Journal of Entrepreneurial and Business Diversity. (January-March)
Publisher : PT. Keberlanjutan Strategis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38142/jebd.v4i1.401

Abstract

The increasing competition in the business environment requires organizations to improve employee performance to achieve organizational goals. One of the key strategies in Human Resource Management is training, which aims to enhance employees knowledge, skills, and abilities. This study aims to examine the effect of training on employee performance. This research employs a quantitative explanatory approach with data collected from 100 employees. Data were gathered using a structured questionnaire measured on a five-point Likert scale. The analysis techniques included validity and reliability tests, classical assumption testing, simple linear regression, t-test, and coefficient of determination (R²). The results show that training has a positive and significant effect on employee performance, with a regression coefficient of 0.612 and a significance value of 0.000 (< 0.05). The coefficient of determination indicates that training explains 41.2% of employee performance, while the remaining 58.8% is influenced by other factors. These findings suggest that effective training programs play an important role in improving employee performance
Co-Authors Baron Baron Cahya Adi Achir Kurniyanto Morgan Nicolas Sitorus Mutiara Fitridiani Nurdin Abdul Hamid Shelly Brilliant Stephanie Dwi Wahyuning Tyas Titin Suhartini