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All Journal JOURNAL OF SCIENCE AND SOCIAL RESEARCH International Journal Software Engineering and Computer Science (IJSECS)
Febri Sugandi
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Computer Science & IT Economics, Econometrics & Finance Education Social Sciences

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ANALISA CUSTOMER RELATIONSHIP MANAGEMENT (CRM) PADA BANK SYARIAH RAJASA LAMPUNG TENGAH MENGGUNKAN FUZZY LOGIC Dedi Budi Utomo; Febri Sugandi
JOURNAL OF SCIENCE AND SOCIAL RESEARCH Vol. 8 No. 1 (2025): February 2025
Publisher : Smart Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54314/jssr.v8i1.2691

Abstract

Abstract: With the system that works expected the company to determine the level of customer satisfaction, so that they can correct deficiencies based oon the level oof satisfaction has been analyzed by the method of fuzzy logic. This research aim to determine how the level of customer satisfaction in Bank Syariah Rajasa Lampung Tengah. With the research community as customers are expected to provide input to the shortge of Bank Syariah Rajasa Lampung Tengah. for it in the study is done gathering data with interviews and circulate a questionnaire against sample spread. this research 'll simulated by using a programming language php to determine a chart and decision.Keyword: Service Quality, CRM Abstrak: Dengan adanya sistem yang bekerja diharapkan pihak perusahaan dapat mengetahui tingkat kepuasan nasabah, sehingga mereka bisa memperbaiki kekurangan berdasarkan tingkat kepuasan yang sudah di analisa dengan metode fuzzy logic. Penelitian ini bertujuan untuk mengetahui bagaimana tingkat kepuasan nasabah terhadap Bank Syariah Rajasa Lampung Tengah. Dengan penelitian ini diharapkan masyarakat sebagai nasabah dapat memberikan masukan terhadap kekurangan dari pihak Bank Syariah Rajasa Lampung Tengah. Untuk itu dalam penelitian ini dilakukan pengumpulan data dengan wawancara dan mengedarkan kuesioner terhadap sampel yang disebarkan. Penelitian ini akan disimulasikan dengan menggunakan bahasa pemrograman PHP untuk menentukan sebuah grafik dan keputusan.Kata kunci: Kualitas Pelayanan, CRM
Multimedia-Based Learning Application for the History of Islam's Entry into Indonesia and the Stories of the Sunans Ada Udi Firmansyah; Median Satria; Aura Maharani Darmawan; Febri Sugandi; Aditya Susanti
International Journal Software Engineering and Computer Science (IJSECS) Vol. 6 No. 2 (2026): AUGUST 2026
Publisher : Lembaga Komunitas Informasi Teknologi Aceh (KITA), Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/ijsecs.v6i2.7824

Abstract

History education in primary schools often relies on textbook-based instruction, which may limit students’ interest and participation in the learning process. This study aimed to develop an interactive multimedia learning application for teaching the history of the arrival of Islam in Indonesia and the Walisongo. The development process involved field observations, interviews with educational experts, and a literature review to collect and validate the historical learning materials. The validated materials were implemented in an offline multimedia application using graphic design and animation software. The application included an interactive interface, Indonesian-language narration, background audio, and multiple-choice quizzes to support students’ learning activities and evaluation. The developed application was evaluated through expert validation, pretest-posttest assessment, and student responses. The results showed that the application was suitable for use as a learning medium and received positive responses from students. The pretest-posttest results also indicated an improvement in students’ learning outcomes after using the application. The study indicates that interactive multimedia can serve as an alternative learning medium for supporting history learning, particularly on the history of Islam in Indonesia and the Walisongo.
Co-Authors Ada Udi Firmansyah Aditya Susanti Aura Maharani Darmawan Dedi Budi Utomo Median Satria