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All Journal SEIKAT: Jurnal Ilmu Sosial, Politik dan Hukum Social Science Academic
Edy Akhyari
Universitas Maritim Raja Ali Haji, Indonesia
Religion Arts Humanities Education Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences

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Enhancing Public Service Quality Through Digital Licensing Innovation: A Servqual Analysis Of The Sijarimu Application In The Riau Islands Province Liza Novianty; Edy Akhyari; Dedi Afrizal
SEIKAT: Jurnal Ilmu Sosial, Politik dan Hukum Vol. 5 No. 3 (2026): SEIKAT: Jurnal Ilmu Sosial, Politik dan Hukum, Juni 2026
Publisher : LPPM Sekolah Tinggi Ilmu Ekonomi 45 Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55681/seikat.v5i3.2783

Abstract

Transformasi digital dalam pelayanan publik mendorong pemerintah untuk menghadirkan layanan perizinan yang lebih efektif dan mudah diakses masyarakat. Penelitian ini bertujuan menganalisis kualitas pelayanan perizinan melalui aplikasi Sijarimu pada Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu (DPMPTSP) Provinsi Kepulauan Riau. Penelitian menggunakan metode kualitatif deskriptif dengan pendekatan teori Service Quality (SERVQUAL) yang meliputi tangibles, reliability, responsiveness, assurance, dan empathy. Data dikumpulkan melalui wawancara, observasi, dan dokumentasi, kemudian dianalisis menggunakan model Miles dan Huberman. Hasil penelitian menunjukkan bahwa aplikasi Sijarimu telah membantu meningkatkan kemudahan akses, efisiensi proses pelayanan, serta transparansi perizinan. Kualitas pelayanan pada dimensi tangibles, responsiveness, assurance, dan empathy dinilai cukup baik, sementara pada dimensi reliability masih ditemukan kendala teknis dan integrasi sistem yang belum optimal. Selain itu, rendahnya literasi digital sebagian masyarakat dan keterbatasan jaringan internet masih menjadi hambatan dalam pemanfaatan layanan. Penelitian menyimpulkan bahwa aplikasi Sijarimu berkontribusi positif terhadap peningkatan kualitas pelayanan perizinan, namun memerlukan penguatan infrastruktur teknologi, peningkatan kompetensi sumber daya manusia, dan optimalisasi integrasi sistem untuk mendukung pelayanan publik yang lebih efektif.
Organizational Work Culture in Optimizing PBB-P2 Revenue: Evidence from Tanjungpinang City Husain Al Hamid; Rumzi Samin; Edy Akhyari
Social Science Academic Vol. 4 No. 1 (2026)
Publisher : Institut Agama Islam Sunan Giri Ponorogo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37680/ssa.10344

Abstract

Optimizing local tax revenue has become one of the primary challenges to strengthening regional fiscal independence in Indonesia. Rural and Urban Land and Building Tax (PBB-P2) constitutes a strategic component of Local Own-Source Revenue (Pendapatan Asli Daerah/PAD), particularly following the decentralization of tax administration to local governments. Despite possessing considerable fiscal potential, the Regional Tax and Retribution Management Agency (BPPRD) of Tanjungpinang City has experienced substantial fluctuations in PBB-P2 revenue realization during the 2023–2025 period. This condition indicates that organizational factors, particularly organizational work culture, may influence the effectiveness of tax collection performance. This study aims to analyze the organizational work culture implemented by BPPRD in maximizing PBB-P2 revenue and to identify organizational efforts undertaken to improve tax collection performance. A qualitative descriptive approach is employed through in-depth interviews, observations, questionnaires, and document analysis involving structural officials, tax collection officers, and administrative staff. Data are analyzed using the interactive model consisting of data reduction, data display, and conclusion drawing. The study adopts Triguno's organizational work culture framework, emphasizing attitudes toward work, work behavior, and work discipline. The findings are expected to demonstrate that organizational work culture significantly influences employee commitment, accountability, discipline, innovation, and service quality, which ultimately determine the effectiveness of local tax collection. Furthermore, organizational transformation toward a performance-oriented work culture is anticipated to strengthen institutional capacity in achieving sustainable local revenue growth. This study contributes to the development of public administration literature by emphasizing organizational culture as a strategic determinant of local tax administration performance in decentralized government systems.
Co-Authors Dedi Afrizal Husain Al Hamid Liza Novianty Rumzi Samin