Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal Jurnal Ilmu Manajemen Dan Pendidikan
Halimah Dinaya Putri
Universitas Pelita Bangsa
Humanities Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Klasifikasi Loayalitas Pelanggan Berdasarkan Perilaku Konsumen Menggunakan Analsisis Diskriminan Auffrely Aris Nissa; Bilqis Agtari; Halimah Dinaya Putri; Sunita Dasman
Jurnal Ilmu Manajemen dan Pendidikan | E-ISSN : 3062-7788 Vol. 3 No. 2 (2026): Juli - September
Publisher : CV. ITTC INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62379/jimp.v1i2.2218

Abstract

This study aims to classify customer loyalty of the Tokopedia e-commerce platform based on consumer behavior variables using a discriminatory analysis method. The data used is data sourced from the company's annual report, customer satisfaction survey published by Nielsen Indonesia in 2023, and aggregate transaction data used including purchase frequency, average transaction value, customer satisfaction level, recommendation behavior, and repeat order frequency. The dependent variables are the classifications of loyalty, loyal and disloyal. Data management uses SPSS. The results of the box's M test showed similarity in the variance-covariance matrix between the groups (p = 0.312 > 0.05). The discriminant function that was formed significantly differentiated the two groups (Wilks' Lamda = 0.187, p < 0.001) with a classification accuracy rate of 90.0%. The variable of purchase frequency and repeat orders is the most dominant variable in distinguishing customer loyalty groups
Co-Authors Auffrely Aris Nissa Bilqis Agtari Sunita Dasman