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Junaidi Efendi
Fakultas Ekonomi dan Bisnis Universitas Madura
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ANALISIS PENERAPAN TOTAL QUALITY MANAGEMENT (TQM) UNTUK MENINGKATKAN KINERJA MANAJERIAL PADA PT. Arina Hijab Ganding Junaidi Efendi; Moh Hanafi; Nurul Mustofa; Moh Andi Firmansyah
Jurnal Riset Multidisiplin Edukasi Vol. 3 No. 6 (2026): Jurnal Riset Multidisiplin Edukasi (Juni 2026)
Publisher : PT. Hasba Edukasi Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71282/jurmie.v3i6.2293

Abstract

This study aims to analyze the implementation of Total Quality Management (TQM) in improving managerial performance at PT. Arina. TQM is a management approach that emphasizes continuous improvement, the involvement of all organizational members, and a focus on customer satisfaction to achieve a company's competitive advantage. The research method used was qualitative, with primary data sources obtained through observation, interviews, and documentation. The collected data were analyzed based on the TQM elements implemented within the company. The results indicate that PT. Arina has implemented most of the TQM elements, including customer focus, quality obsession, a scientific approach, long-term commitment, teamwork, continuous system improvement, controlled freedom, unity of purpose, and employee involvement and empowerment. The implementation of these elements has had a positive impact on improving managerial performance and the company's operational effectiveness. However, education and training have not been optimally implemented because the company has not provided a structured and ongoing training program for employees. Therefore, improving education and training aspects is necessary to ensure more effective TQM implementation and optimally support the achievement of company goals.
ANALISIS HUBUNGAN TOTAL QUALITY MANAGEMENT DENGAN EFEKTIVITAS OPERASIONAL DAN PRODUKTIVITAS KERJA DI ERA DIGITAL Junaidi Efendi; Putri Fatimah; Adinda Nabila Abdilla Putri; Nur Alvian Firmansyah; Lintang Prabaswara
Jurnal Riset Multidisiplin Edukasi Vol. 3 No. 6 (2026): Jurnal Riset Multidisiplin Edukasi (Juni 2026)
Publisher : PT. Hasba Edukasi Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71282/jurmie.v3i6.2294

Abstract

The development of digital technology has encouraged organizations to improve quality, operational effectiveness, and work productivity in order to face increasingly competitive business environments. One of the most widely adopted approaches to achieve these objectives is Total Quality Management (TQM). This study aims to analyze the relationship between TQM, operational effectiveness, and work productivity in the digital era through a literature review approach. The research method employed is a literature review by examining relevant journal articles, academic books, conference proceedings, and research reports. Data were collected through searches in various academic databases and analyzed using content analysis techniques. The findings indicate that the implementation of TQM has a positive relationship with operational effectiveness through business process improvement, error reduction, efficient resource utilization, and data-driven decision-making. Furthermore, TQM contributes to increased work productivity through employee competency development, greater involvement in quality improvement initiatives, and enhanced work motivation and responsibility. Digital technology serves as a supporting factor that strengthens the implementation of TQM within organizations. Therefore, the integration of TQM and digital transformation can be an effective strategy for improving organizational performance and competitiveness in a sustainable manner.
Co-Authors Adinda Nabila Abdilla Putri Lintang Prabaswara Moh Andi Firmansyah Moh Hanafi Nur Alvian Firmansyah Nurul Mustofa Putri Fatimah