Pira Safitri
Universitas Islam Negeri Sumatera Utara

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A CRITIC–CoCoSo-Based Decision Support Model for Coffee Bean Quality Evaluation in Coffee Beverage Production Yustria Handika Siregar; Muhammad Eka; Asri Akmaliyah Syahfitri; Dini Alilmi; Dwi Hafizah Akbar; Nurhaliza Febryani; Pira Safitri
Sistem Pendukung Keputusan dengan Aplikasi Vol 5 No 1 (2026)
Publisher : Ali Institute or Research and Publication

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55537/spk.v5i1.1578

Abstract

Consistency in coffee bean quality is essential for maintaining flavor stability and production efficiency in coffee-based beverages. However, quality evaluation in small-scale coffee industries is often subjective and lacks a structured decision support system. This study aims to develop a decision support model for evaluating coffee bean quality using a Multi-Criteria Decision Making (MCDM) approach by integrating the CRITIC (Criteria Importance Through Intercriteria Correlation) and CoCoSo (Combined Compromise Solution) methods. The CRITIC method is employed to determine objective criterion weights based on data variability and inter-criteria correlations, while the CoCoSo method is used to rank alternatives. A total of 15 coffee bean alternatives were evaluated using seven criteria: price, availability, aroma, taste, color, texture, and caffeine content. The weighting results indicate that color (0.215) and price (0.191) are the most influential criteria in the evaluation process. The ranking results show that alternative A9 achieved the highest preference score (K = 4.1634), followed by A7 (K = 3.5747) and A6 (K = 3.4920). These results demonstrate that coffee beans with strong performance across sensory and physical attributes tend to achieve higher rankings. The proposed CRITIC–CoCoSo model provides a systematic, objective, and practical decision support tool that can assist small to medium-scale coffee industries in selecting high-quality raw materials, improving product consistency, and enhancing production efficiency.
Rancang Bangun Sistem Pengaduan Masyarakat Berbasis Web di Kesbangpol Tebing Tinggi Adnan Buyung Nasution; Pira Safitri; Nazli Adittra
SATESI: Jurnal Sains Teknologi dan Sistem Informasi Vol. 5 No. 1 (2025): April 2025
Publisher : Yayasan Pendidikan Penelitian Pengabdian ALGERO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54259/satesi.v5i1.4143

Abstract

Information technology has become an important element in improving operational efficiency and data management in various sectors. The Tebing Tinggi Kesbangpol Office, as an agency that handles public complaint services, still faces obstacles in managing complaints that are carried out manually. This process causes delays in handling reports, lack of transparency, and difficulties for the public in monitoring the status of their complaints. This study aims to design a web-based public complaint process flow with the PIECES (Performance, Information, Economic, Control, Efficiency, and Service) approach to improve service effectiveness. This method is used to analyze various aspects of the running system and identify needed improvements. Data were obtained through observation, interviews with employees, and literature studies. From the results of the design carried out, it is expected that the complaint service process can be faster, information more transparent, and increase employee work efficiency. In addition, this design provides an overview of how the system can help the public in monitoring complaint status online and help agencies in managing data in a more structured and accountable manner. With this design, it is hoped that the Tebing Tinggi Kesbangpol can have guidelines in developing a more effective system to improve the quality of public complaint services.