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All Journal Eduvest - Journal of Universal Studies
Irni Irmayani
Universitas Indonesia
Aerospace Engineering Computer Science & IT Health Professions Neuroscience Social Sciences

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Knowledge Management Success Factors for Indonesia Local Government: Case Study Pontianak City Government Irni Irmayani; Sabrina Editha Putri; Dana Indra Sensuse; Sofian Lusa; Nadya Safitri; Damayanti Elisabeth
Eduvest - Journal of Universal Studies Vol. 5 No. 12 (2025): Eduvest - Journal of Universal Studies
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/eduvest.v5i12.52446

Abstract

In Indonesia's e-Government, knowledge management is one of mandatory indicators that must be implemented at both the central and local government levels. Unfortunately, the use of knowledge management in Indonesia's local government is still very lacking. This condition is reflected in the e-government management index score at the city level nationally in 2024, which only reached 2.03, categorized as sufficient. However, knowledge management is a crucial foundation for the development of public services and innovation in local government. The aim of this study is to identify the Critical Success Factors (CSF) for the implementation of knowledge management in the Pontianak City Government through survey and interview methods. Data analysis was conducted using Structural Equation Modeling-Partial Least Square, with knowledge management as the latent variable. The results of the study suggest that innovation, measurement, regulation and technology adoption have a significant positive impact on knowledge management implementation strategies in local government. Thes success factors are the used as guidelines for developing knowledge management strategies in the Pontianak City Government, and local government in general.
Understanding the Determinants of User Continuance Intention on Indonesia's E-Government Web Portal Tommy Putra Pratama Gunawan; Irni Irmayani; Dana Indra Sensuse; Sofian Lusa; Nur Indrawati
Eduvest - Journal of Universal Studies Vol. 6 No. 6 (2026): Eduvest - Journal of Universal Studies
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/eduvest.v6i6.52769

Abstract

This current research seeks to explore various factors that can influence the sustainable use of SIPPN, as an Indonesian national public service information portal. The quantitative PLS-SEM approach was adopted for the research with 140 user respondents across Indonesia. This research uses Information Quality, Efficiency, Accessibility, Service, System performance, Design and Usability, Citizen Participation, Quality Perception, Citizen Satisfaction and User Intention as the factors. As per analysis results, Efficiency, System Performance and Citizen Participation have a significant influence on Quality Perception and Citizen Satisfaction. Quality Perception and Citizen Satisfaction have a high impact on user intention to continue the use of the SIPPN portal. Study findings confirm SIPPN as an established strategic national public information portal comparable to other similar portals at international level.  To make the portal more efficient, inclusive and a global-standard one-stop national public service information portal, its interoperability and user feel must improve, as well as system performance.
Co-Authors Damayanti Elisabeth Dana Indra Sensuse Nadya Safitri Nur Indrawati Sabrina Editha Putri Sofian Lusa Tommy Putra Pratama Gunawan