Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal RABIT: Jurnal Teknologi dan Sistem Informasi Univrab
Dzanuar wildan
USM
Computer Science & IT Engineering

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
PERANCANGAN SISTEM PENGADUAN MASYARAKAT (SIPADU) DENGAN RAD UNTUK PENINGKATAN PELAYANAN PUBLIK DI KALANGDOSARI: DESIGN OF A PUBLIC COMPLAINT SYSTEM (SIPADU) WITH RAD TO IMPROVE PUBLIC SERVICES IN KALANGDOSARI Dzanuar wildan; Saifur Rohman Cholil
Rabit : Jurnal Teknologi dan Sistem Informasi Univrab Vol 11 No 1 (2026): Januari
Publisher : LPPM Universitas Abdurrab

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36341/rabit.v11i1.7358

Abstract

Public services at the village level often struggle with issues of efficiency and transparency due to outdated manual complaint systems. In Kalangdosari Village, having a digital platform that enables communication between residents and village officials is crucial for enhancing service quality. This study aims to design and create a web-based Community Complaint System (SIPADU) that can manage reports from the public in an integrated, transparent, and accountable manner. The method chosen for system development is Rapid Application Development (RAD), which allows for the quick and flexible creation of software through iterative cycles. System evaluation is conducted using two methods: Black Box Testing to verify technical functions and the System Usability Scale (SUS) to assess user satisfaction and experience. Test results indicate that all functional features of the SIPADU system operate according to technical specifications without failures. Usability testing revealed that the system is deemed acceptable (Acceptable) with a good rating (Good), indicating that the system's interface is easy for both village residents and administrators to understand and use. The implementation of SIPADU in Kalangdosari Village has proven effective in digitizing the complaint process and provides a RAD-based development framework that can be used in other villages. This research contributes to the utilization of information technology to enhance more responsive and modern village governance.
Co-Authors Saifur Rohman Cholil