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Rafika Rahmawati
National Development University "Veteran" East Java
Computer Science & IT

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Acceptance Analysis and Application Success Bicarakan.id using Utaut and DeLone & McLean Tegar Adi Wicaksono; Anita Wulansari; Rafika Rahmawati
JURNAL TEKNOLOGI DAN OPEN SOURCE Vol. 8 No. 1 (2025): Jurnal Teknologi dan Open Source, June 2025
Publisher : Universitas Islam Kuantan Singingi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36378/jtos.v8i1.4423

Abstract

The development of digital-based mental wellbeing administrations gives viable and adaptable arrangements for the community, particularly the millennial era, in getting to mental administrations. One of the stages that give online counseling administrations in Indonesia is the application Bicarakan.id, which demonstrates a decently tall selection rate. Be that as it may, based on perceptions, it was found that different complaints from clients on a number of stages, such as less than ideal application execution and moderate reaction from benefit suppliers, hence preventing get to to the specified administrations. This consider points to analyze the components that influence the acknowledgment and effective utilize of the application Bicarakan.id by combining two approaches,namely the Unified Theory of Acceptance and Use of Technology (UTAUT) and DeLone & McLean model. The examination prepare was conducted utilizing Partial Least Square Structural Equation Model (PLS-SEM) through SmartPLS 4 computer program and included 403 respondents. The comes about appeared that the factors Information Quality, Service Quality, and Effort expectation desire have a positive and critical impact on User Satisfaction, which in turn too have a positive and critical impact on Continuance Intention. In the mean time, factors System Quality and Performance Expectancy desire don't have a critical impact on User Satisfaction, as prove by testing Path Coefficient based on the centrality criteria set.
Analysis of User Acceptance of Bus Ticket Application Using a Modified UTAUT Model (Case Study: RedBus Application) Bella Trinanda Sanni; Anita Wulansari; Rafika Rahmawati
JURNAL TEKNOLOGI DAN OPEN SOURCE Vol. 8 No. 2 (2025): Jurnal Teknologi dan Open Source, December 2025
Publisher : Universitas Islam Kuantan Singingi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36378/jtos.v8i2.4712

Abstract

The advancement of digital technology has driven the adoption of mobile-based transportation applications, such as RedBus—an online bus ticket booking platform. Despite experiencing significant growth, RedBus faces challenges in user acceptance, marked by a decline in positive reviews and an increase in user complaints during 2023–2024. Therefore, it is crucial to understand the factors that influence user acceptance and their decision to continue using the application. This study analyzes these factors using a modified UTAUT model by incorporating external variables such as Habit, Perceived Cost, Customer Satisfaction, and Repurchase Intention. A quantitative analysis was conducted using the PLS-SEM method with SmartPLS 3.0 software, involving 413 respondents selected through purposive sampling. The results show that nine hypotheses were accepted while four were rejected. The variables Performance Expectancy and Facilitating Conditions significantly influenced Trust, whereas Effort Expectancy and Social Influence did not. Performance Expectancy, Effort Expectancy, and Facilitating Conditions had a significant impact on Purchase Decision, while Social Influence did not. Trust was found to mediate the relationship between several variables and Purchase Decision, which in turn affected Customer Satisfaction. Perceived Cost and Customer Satisfaction influenced Repurchase Intention, while Habit had no significant effect. These findings highlight the importance of improving service quality, ease of access, and user trust to maintain customer loyalty toward the RedBus application.
Co-Authors Anita Wulansari Bella Trinanda Sanni Tegar Adi Wicaksono