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Why Discipline and Happiness Matter in Boosting Government Employee Performance Sulastri Sulastri; Lindanur Sipatu; Rosida Adam; Arie Kurniawan
Indonesian Journal of Education and Social Studies Vol 4, No 3 (2025)
Publisher : Nurul Jadid University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33650/ijess.v4i3.13129

This study examines the effect of work discipline and the happiness index on employee performance at the Department of Education, Youth, and Sports of Tojo Una-Una Regency. A quantitative survey method with an associative approach was used, involving 60 proportionally random-selected respondents from a population of 182 employees. Data were analyzed using multiple linear regression with SPSS version 25. The results show that both work discipline and the happiness index simultaneously have a positive and significant effect on employee performance, with an R² value of 0.327. Partially, work discipline (p = 0.025) and the happiness index (p = 0.003) also have a significant effect. These findings indicate that improving employee discipline—such as compliance with working hours and task responsibilities—and enhancing psychological well-being can increase productivity and work effectiveness. The practical implication highlights the importance of human resource management strategies focused on discipline and emotional well-being to improve public sector performance.

Analysis of Workload and Job Satisfaction of Rocket Chicken Employees at the Ampana City Branch Siti Aisa A Fau; Lindanur Sipatu; Rosida Adam; Arie Kurniawan
Journal of Educational Management Research Vol. 4 No. 6 (2025)
Publisher : Al-Qalam Institue

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61987/jemr.v4i6.1408

This study analyzes factors influencing employee job satisfaction at Rocket Chicken Ampana Branch, focusing on workload, sales targets, working conditions, Time management, work standards, promotion opportunities, and supervision. The research design used a qualitative case study approach, with data collected through interviews, observations, documentation, and audiovisual recordings from seven informants. The results show that, despite challenges such as high workloads and customer complaints, employees feel satisfied thanks to a clear system, supervisor support, and opportunities for career growth. Motivational factors such as incentives, fair compensation, and promotion opportunities play an important role in balancing job demands and personal satisfaction. The study also found that work experience and flexible Time management increase employee job satisfaction. The practical implications of this research are the importance of creating a work environment that supports employee wellbeing and provides equal career development opportunities for all employees.

Analysis of Employee Training Program Implementation in Hotels: Improving Service Quality Through Human Resource Development Febrianti Mangale; Lindanur Sipatu; Rosida Adam; Arie Kurniawan
Journal of Educational Management Research Vol. 4 No. 6 (2025)
Publisher : Al-Qalam Institue

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61987/jemr.v4i6.1409

This study aims to explore the influence of employee training on service quality at Hotel Lawaka in Ampana City. The method used is a qualitative design with a case study approach, in which data were collected through in-depth interviews, observations, document analysis, and audio-visual documentation. The study's results indicate that employee training at Hotel Lawaka plays a significant role in improving employees' technical skills, professionalism, and work attitudes. Training that involves competent instructors, relevant materials, and interactive methods grounded in hands-on practice enhances service quality and guest satisfaction. Although there are challenges related to employee burnout and limited training, adaptive instructors and tailored training methods that address employees' practical needs have proven effective. This study contributes to the literature on employee training in the hospitality sector and offers practical solutions to improve service quality in hotels with limited resources. The findings also provide recommendations for hotel management to improve employee training programs in a more systematic and structured manner.

Public Perspectives on The Quality of Public Services at The Bailo Village Office Fatyanur S Parla; Lindanur Sipatu; Rosida Adam; Arie kurniawan
Journal of Educational Management Research Vol. 4 No. 6 (2025)
Publisher : Al-Qalam Institue

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61987/jemr.v4i6.1413

This study aims to evaluate the quality of public services at the Bailo Village Office, Tojo Una-Una Regency, using a qualitative research approach with a case study design. Data were collected through in-depth interviews with seven informants, including community members and village staff, and through direct observation. This study identified five dimensions of service quality based on the SERVQUAL model, namely reliability, responsiveness, assurance, empathy, and tangibles. The results showed that most services met community expectations, but there remained inequalities in Time efficiency and service speed. The dimensions of reliability and responsiveness were generally good, but some officers were inconsistent in providing efficient service. The dimensions of assurance, empathy, and tangibles also demonstrated good quality, though they still needed improvement, particularly in facility maintenance and the consistency of employee empathy. This study provides recommendations for improving employee training, Time management, and supporting facilities to improve the quality of public services.

Analysis of Health Workers' Professionality in Improving Service Quality Apriyaldi Monoarfa; Lindanur Sipatu; Rosida Adam; Arie kurniawan
Journal of Educational Management Research Vol. 4 No. 6 (2025)
Publisher : Al-Qalam Institue

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61987/jemr.v4i6.1418

This study aims to explore the influence of hospital service quality on patient satisfaction at Ampana Regional Hospital, focusing on the role of healthcare professionals in improving this quality. Using a qualitative case study design, this study analyzed the five SERVQUAL dimensions reliability, responsiveness, assurance, empathy, and tangibles that influence patient satisfaction in the inpatient ward. Data were collected through in-depth interviews with ten informants and participant observation. The results showed that services at Ampana Regional Hospital generally met patient expectations, particularly in terms of reliability and responsiveness. However, there were still shortcomings in initial communication regarding hospital facilities and a lack of written information, such as leaflets. This study also highlighted the importance of therapeutic communication and empathetic care in improving patient satisfaction. Practical implications of this study include the importance of hospitals maintaining facility quality and improving communication to enhance the patient experience. At the same Time, theoretically, it strengthens the SERVQUAL model in the context of hospital services.

Implementation of Work Culture in Improving Human Resource Performance and Service Quality Sofyan A. Ointu; Lindanur Sipatu; Rosida adam; Arie kurniawan
Journal of Educational Management Research Vol. 4 No. 6 (2025)
Publisher : Al-Qalam Institue

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61987/jemr.v4i6.1419

This study aims to explore the impact of Human Resources (HR) play a crucial role in the success of any organization, including hospitals. A strong work culture, encompassing the values of professionalism, cooperation, excellent service, innovation, and exemplary behavior, can improve the quality of hospital services. However, the implementation of work culture at Regional General Hospital still faces technical and facility constraints that hinder its effectiveness. This study aims to evaluate the impact of work culture implementation on HR performance and service quality. The method used was a qualitative case study with an explanatory approach, using purposive sampling to select eight informants consisting of five nurses and three patients. Data were analyzed using the Nvivo 12 Plus application for Windows. The results showed that although work culture values had been implemented, obstacles such as information system disruptions, changes in BPJS policies, and limited facilities still hampered optimal implementation. This study suggests the need for infrastructure improvements and managerial support to enhance the implementation of work culture and service quality. In conclusion, the synergy between a strong work culture and adequate system support will improve service quality in hospitals.

Analysis of Leadership Style and Employee Work Discipline in Improving Organizational Performance Rusdin Ndua; Lindanur Sipatu; Rosida Adam; Arie Kurniawan
Journal of Educational Management Research Vol. 4 No. 6 (2025)
Publisher : Al-Qalam Institue

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61987/jemr.v4i6.1445

This study examines the relationship between the Village Head's leadership style and employee work discipline at the Padang Tumbuo Village Office, Ampana Kota District, Tojo Una-Una Regency. Quality human resources (HR) are crucial in achieving organizational goals, particularly in the public sector. This study employed a qualitative design with a case study approach, with data collected through in-depth interviews and direct observation. The results indicate that the Village Head's democratic-participatory leadership style, with directive and transformational touches, plays a significant role in improving employee work discipline. The Village Head provides appreciation, motivation, and direct involvement in work activities, creating a positive work atmosphere. However, challenges remain in discipline, such as tardiness and a lack of understanding of duties and responsibilities. This study suggests the importance of regular training, a more effective attendance system, and objective performance evaluation. The contribution of this study is to enrich the literature on the influence of leadership style on employee discipline in village government.

Enhancing Employee Performance through Competence and Work Climate: Implications for Human Resource Management Suci Ramadhan; Lindanur Sipatu; Rosida Adam; Arie Kurniawan
Journal of Educational Management Research Vol. 4 No. 6 (2025)
Publisher : Al-Qalam Institue

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61987/jemr.v4i6.1534

This study aims to analyze the influence of competence and work climate on employee performance at the Community Health Center. The research background highlights the importance of employee competence and a supportive work climate in achieving optimal performance, considering the existing issues such as inconsistent adherence to operational procedures. Data were collected using a questionnaire that had been tested for validity and reliability. The variables examined include competence (knowledge, skills, attitude, and values), work climate (reward, support, commitment), and employee performance (quality, quantity, task implementation). The data were analyzed using multiple linear regression in SPSS version 27. The results of the study are expected to show that competence and work climate have a significant partial and simultaneous influence on employee performance. The findings are expected to contribute to improving human resource quality, strengthening the work environment, and optimizing public service delivery at the Community Health Center. The implications of this research for educational management highlight the importance of integrating competence development and fostering a favorable work climate in academic institutions. By prioritizing these factors, educational managers can enhance teacher performance, improve service quality, and create a conducive environment for optimal learning outcomes.

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