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All Journal Wal'afiat Hospital Journal WAL'AFIAT HOSPITAL JOURNAL Jurnal Penelitian Kesehatan Pelamonia Indonesia
Hastuti Hastuti
Institut Ilmu Kesehatan Pelamonia Makassar
Dentistry Health Professions Medicine & Pharmacology Nursing Public Health Veterinary

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ANALISIS PENGARUH PENDAFTARAN ONLINE DAN WAKTU TUNGGU TERHADAP KEPUASAN PASIEN RAWAT JALAN DI RS BHAYANGKARA KOTA MAKASSAR TAHUN 2022 Hastuti Hastuti; Rezki Amelia; Angelina Zahra
Jurnal Penelitian Kesehatan Pelamonia Indonesia Vol. 6 No. 1 (2023): Jurnal Penelitian Kesehatan Pelamonia Indonesia
Publisher : Institut Kesehatan Pelamonia

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

ABSTRAK Sistem pendaftaran online merupakan sebuah sistem dimana pasien yang melakukan pendaftaran untuk mendapatkan pemeriksaan dari fasilitas pelayanan kesehatan dengan memanfaatkan teknologi. Sistem pendaftaran online bertujuan untuk mempermudah proses pendaftaran, akan tetapi antrian pendaftaran rawat jalan mengalami permasalahan waktu tunggu antrian yang lama dan berbelit-belit. Penelitian ini bertujuan untuk mengetahui pengaruhpendafatran online dan waktu tunggu terhadap kepuasan pasien rawat jalan di RS Bhayangkara Kota Makassar. Jenis penelitian yang digunakan adalah Penelitian Kuantitatif dengan Desain Cross Sectional Study. Penelitian ini dilakukan dengan sampel berjumlah 225 responden. Teknik pengambilan sampel dalam penelitian ini menggunakan teknik purposive sampling. Analisis kuantitatif dalam penelitian ini akan digunakan uji validitas dan uji reliabilitas dengan Cronbach’s Alpha. Teknik analisis data digunakan adalah teknik analisis linear berganda. Untuk ujihipotesis menggunakan uji signifikan parsial (uji t), uji signifikan simultan (uji F), dan koefisien determinan (R2). Berdasarkan hasil analisis regresi linier berganda dapat disimpulkan bahwa ada pengaruh pendaftaran online terhadap kepuasan pasien rawat jalan (p=0,000), ada pengaruh waktu tunggu terhadap kepuasan pasien rawat jalan (p=0,003), pendaftaran online dan waktu tunggu berpengaruh secara signifikan terhadap kepuasan pasien (p=0,000). Disarankan kepada pihak rumah sakit untuk mengupdate kelengkapan pelayanan kesehatan yang terdapat pada aplikasi pendaftaran online (Bhayangkara mobile), agar pasien dapat dengan mudah mengakses pelayanan kesehatan yang terdapat pada RS Bhayangkara Kota Makassar melalui smartphone.
Pengaruh Beban Kerja Dan Stres Kerja Terhadap Burnout Pegawai Di Rumah Sakit Bhayangkara Makassar Tahun 2024 Mangindara Mangin; Sriyani Windarti; Dian Ekawaty; Hastuti Hastuti; Rival Hardiansyah
Wal'afiat Hospital Journal Vol. 6 No. 1 (2025): Wal'afiat Hospital Journal
Publisher : Rumah Sakit Ibnu Sina, Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33096/whj.v6i1.155

Abstract

Burnout Syndrome refers to a condition in which the body is completely exhausted, both physically and mentally. According to data from the International Labour Organization (ILO) in 2021, nearly 2 million workers die each year due to work-related accidents caused by fatigue. Of these, 71.43% of workers experienced mild fatigue before starting work. After work, 100% of workers experienced fatigue, with 11.43% reporting mild fatigue, 42.86% moderate fatigue, and 45.71% severe fatigue. It is noted that the number of contract employees at Bhayangkara Hospital Makassar is 448, with 7 employees having resigned, which accounts for 1.52%. The aim of this study is to determine the effect of workload and work stress on employee Burnout at Bhayangkara Hospital Makassar in the year 2024. This study used a quantitative research method with a cross-sectional study design. The total population in this study was 448 individuals, with a sample of 211 respondents. Data collection was conducted using questionnaires, and the analysis techniques included univariate, bivariate, and multivariate analysis. The results showed that workload had a significant effect on Burnout (p = 0.000), work stress had a significant effect on Burnout (p = 0.000), and there was a simultaneous effect of workload and work stress on Burnout, where the calculated F-value (7.363) was greater than the F-table value (3.04), with a significance value of 0.000 < 0.05.Conclusion: There is a simultaneous effect of workload and work stress on employee Burnout at Bhayangkara Hospital Makassar.
Pengaruh Beban Kerja Dan Stres Kerja Terhadap Burnout Pegawai Di Rumah Sakit Bhayangkara Makassar Tahun 2024 Mangindara Mangin; Sriyani Windarti; Dian Ekawaty; Hastuti Hastuti; Rival Hardiansyah
Wal'afiat Hospital Journal Vol. 6 No. 1 (2025): Wal'afiat Hospital Journal
Publisher : Rumah Sakit Ibnu Sina, Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33096/whj.v6i1.155

Abstract

Burnout Syndrome refers to a condition in which the body is completely exhausted, both physically and mentally. According to data from the International Labour Organization (ILO) in 2021, nearly 2 million workers die each year due to work-related accidents caused by fatigue. Of these, 71.43% of workers experienced mild fatigue before starting work. After work, 100% of workers experienced fatigue, with 11.43% reporting mild fatigue, 42.86% moderate fatigue, and 45.71% severe fatigue. It is noted that the number of contract employees at Bhayangkara Hospital Makassar is 448, with 7 employees having resigned, which accounts for 1.52%. The aim of this study is to determine the effect of workload and work stress on employee Burnout at Bhayangkara Hospital Makassar in the year 2024. This study used a quantitative research method with a cross-sectional study design. The total population in this study was 448 individuals, with a sample of 211 respondents. Data collection was conducted using questionnaires, and the analysis techniques included univariate, bivariate, and multivariate analysis. The results showed that workload had a significant effect on Burnout (p = 0.000), work stress had a significant effect on Burnout (p = 0.000), and there was a simultaneous effect of workload and work stress on Burnout, where the calculated F-value (7.363) was greater than the F-table value (3.04), with a significance value of 0.000 < 0.05.Conclusion: There is a simultaneous effect of workload and work stress on employee Burnout at Bhayangkara Hospital Makassar.
Co-Authors Angelina Zahra Mangindara Rezki Amelia Rival Hardiansyah Windarti, Sriyani