Article Per Year (5 Year)
p-Index From 2021 - 2026
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This Author published in this journals
All Journal International Journal of Social Science and Religion (IJSSR)
Toni Dwi Pamuji
Universitas Jenderal Soedirman
Religion Humanities Law, Crime, Criminology & Criminal Justice Social Sciences

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Managing Communication Between Intelligence and Security Unit Personnel and Informants in the Prevention of Public Order Disturbances: Developing a Trust-Based Communication Model Toni Dwi Pamuji; Agus Ganjar Runtiko; Nana Sutikna
International Journal of Social Science and Religion (IJSSR) 2026: Volume 7 Issue 2
Publisher : Indonesian Academy of Social and Religious Research (IASRR)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53639/ijssr.v7i2.413

Abstract

This study examines interpersonal communication patterns between police intelligence personnel (Intelkam) and informants in preventing public safety disturbances. The focus is on trust-based communication, i.e. how building trust serves as the foundation for effective information gathering. A qualitative design was used, with data from in-depth interviews and field observations (user’s thesis document) analyzed thematically. Key findings highlight that face-to-face and informal (familial) communication foster openness, empathy, and supportiveness (per DeVito’s model), encouraging informants to share information. Trust-building strategies include personal approach (understanding informant’s character), safeguarding informant confidentiality, and maintaining ongoing contact. Main communication barriers are initial distrust and safety concerns of informants. A conceptual model is proposed linking communication patterns (face-to-face, phone, informal) through interpersonal qualities (openness, empathy, support) to trust, which in turn enhances information quality and prevention effectiveness. Theoretically, this extends interpersonal communication theory to intelligence context; practically, it suggests training officers in transparent, supportive communication. Study limitations involve case study scope and secondary data, so future research should empirically test the model in broader settings.
Co-Authors Agus Ganjar Runtiko Nana Sutikna