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All Journal Indonesian Journal Economic Review (IJER)
Dipa Teruna Awaludin
Universitas Nasional.
Economics, Econometrics & Finance

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Empirical Study and Comprehensive Analysis of Customer Satisfaction Regarding Online Shopping Experience Quality Sarwo Eddy Wibowo; Sylvia Kartika Dhamayanti; Obing Zaid Sobir; Dipa Teruna Awaludin; Ahmad Syauqi
Indonesian Journal Economic Review (IJER) Vol. 6 No. 2 (2026): June
Publisher : Divisi Riset, Lembaga Mitra Solusi Teknologi Informasi (L-MSTI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59431/ijer.v6i2.740

Abstract

This study aims to analyze the impact of online shopping experience quality on customer satisfaction among e-commerce users. Data was obtained from 200 respondents through a five-point Likert scale questionnaire and interviews to enrich the explanation of the quantitative results. The instrument was developed through focus group discussions and validated by academics and e-commerce practitioners. The analysis was conducted using SPSS, including validity, reliability tests, and both simple and multiple linear regression. The results indicate that the quality of the online shopping experience significantly affects customer satisfaction, with a coefficient of determination of 0.63. Delivery speed and accuracy emerged as the most dominant factors (β = 0.56; p < 0.001), followed by customer service quality (β = 0.49; p < 0.01), website ease of use (β = 0.42; p < 0.01), and transaction security and payment methods (β = 0.32; p < 0.05). A total of 73% of respondents were satisfied to highly satisfied, with an average score of 4.2 on a 1-5 scale. The findings suggest that logistics performance, customer service responsiveness, interface design, and payment security are the primary factors contributing to customer satisfaction on e-commerce platforms.
Compensation and Motivation as Determinant Bases of Employee Work Productivity Dwiatmodjo Budi Setyarto; Ahmad Syauqi; Aniza Octoviani; Pebrianto; Dipa Teruna Awaludin
Indonesian Journal Economic Review (IJER) Vol. 6 No. 2 (2026): June
Publisher : Divisi Riset, Lembaga Mitra Solusi Teknologi Informasi (L-MSTI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59431/ijer.v6i2.766

Abstract

The purpose of this research was to analyze and examine factors that may influence employee work productivity at CV Klaten Energy. These factors include compensation and motivation. This research employed a quantitative method with regression analysis. Data were collected using an online questionnaire distributed to CV Klaten Energy production employees. The research population consisted of 58 CV Klaten Energy production employees. The sample was saturated/census sampling. Data were analyzed using IBM SPSS version 26 and subjected to several tests, including validity, reliability, classical assumption testing, multiple linear regression analysis, and the coefficient of determination test. The results of this research indicate that compensation and motivation significantly influence employee productivity at CV Klaten Energy. Higher compensation and motivation provided by leaders can increase work productivity. 
The Effect of Compensation, Knowledge Management, and Benefits on Employee Performance Djunaedi Djunaedi; Dipa Teruna Awaludin
Indonesian Journal Economic Review (IJER) Vol. 6 No. 2 (2026): June
Publisher : Divisi Riset, Lembaga Mitra Solusi Teknologi Informasi (L-MSTI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59431/ijer.v6i2.767

Abstract

This study aimed to investigate the impact of compensation, knowledge management, benefits, and motivation on employee performance at BSI KC Pandanaran Semarang. The study targeted employees of BSI KC Pandanaran Semarang, with a total of 108 respondents participating in the research. A causal research design was employed, utilizing SPSS 26 software for instrument testing and descriptive analysis to assess the data. The results revealed that compensation, knowledge management, benefits, and motivation each have a significant influence on employee performance at BSI KC Pandanaran Semarang. These findings suggest that a well-structured compensation system, efficient knowledge management practices, attractive benefits, and high levels of motivation can enhance employee performance. The research provides valuable insights for management to design policies that foster a conducive environment for improving employee performance, ultimately benefiting the organization. Based on the outcomes, it is recommended that the company continuously review and improve these factors to sustain and enhance employee productivity and job satisfaction.
The Influence of Product Quality and Customer Satisfaction on Customer Loyalty Sarwo Eddy Wibowo; Femmy Effendy; Sattar; Arni Kurniati; Dipa Teruna Awaludin
Indonesian Journal Economic Review (IJER) Vol. 6 No. 2 (2026): June
Publisher : Divisi Riset, Lembaga Mitra Solusi Teknologi Informasi (L-MSTI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59431/ijer.v6i2.770

Abstract

This research aims to examine and test the effect of product quality and customer satisfaction on customer loyalty at the Binama Tlogosari Semarang Sharia Cooperative. A quantitative approach was applied using multiple regression analysis to measure the relationship between variables. The sampling technique used accidental sampling, involving 73 respondents selected from cooperative customers. Data were collected through structured questionnaires and processed using IBM SPSS version 26 to ensure accurate and reliable results. The findings show that product quality has a positive and significant effect on customer loyalty. Customer satisfaction also demonstrates a positive and significant influence on loyalty. High product quality tends to build customer trust, while satisfaction encourages repeat transactions and long-term commitment. Both factors play an important role in maintaining stable relationships between customers and the cooperative. From a managerial perspective, maintaining consistent product standards and improving service quality are essential steps to sustain customer loyalty. Regular evaluation of customer perceptions and expectations is also necessary to support continuous improvement. Strong performance in these areas is expected to strengthen competitiveness and support the sustainability of the cooperative.
Co-Authors Ahmad Syauqi Aniza Octoviani Arni Kurniati Djunaedi Djunaedi Dwiatmodjo Budi Setyarto Femmy Effendy Obing Zaid Sobir Pebrianto Sarwo Eddy Wibowo Sattar Sylvia Kartika Dhamayanti