Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal Journal of Computer Science, Information Technology and Telecommunication Engineering (JCoSITTE)
Muhammad Rifqi Fadhlan Rahmatullah
Universitas Doktor Nugroho Magetan
Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Electrical & Electronics Engineering

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Development of a Complaint System to Improve Services for Senior High School Students Juandana Kawuladini Putra; Muhammad Rifqi Fadhlan Rahmatullah
Journal of Computer Science, Information Technology and Telecommunication Engineering Vol 7, No 2 (2026)
Publisher : Universitas Muhammadiyah Sumatera Utara, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30596/jcositte.v7i2.31953

Abstract

Improving the efficiency and transparency of school services in the digital era requires complaint handling that is documented accurately and coordinated across units. This study developed a website-based student complaint system for SMAN 1 Babadan, Ponorogo, as a strategic step to ensure that every student is heard and receives an appropriate response. The research applied a research and development approach within the System Development Life Cycle using the Waterfall model, comprising analysis, design, implementation, testing, and maintenance. The system design was expressed through Unified Modeling Language diagrams, namely use case, activity, sequence, and table relationship diagrams, while the implementation used the PHP CodeIgniter framework with a MySQL database. The development itself followed three stages: requirement planning, system design, and implementation. Black-box testing involving students and administrators showed that all system functions, including login, student data management, complaint submission with file attachments, follow-up status recording, and report printing, operated as required. User acceptance testing conducted by the appointed school assessor produced a total score of 41 out of a maximum of 50, or 82%, which falls into the Very Good category. The developed system was therefore feasible for supporting student complaint services.
Co-Authors Juandana Kawuladini Putra