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Service Process Improvement Using Lean Service Management in Driving License Administration Choirunisa Octavia; Nurullaily Kartika
Value : Jurnal Manajemen dan Akuntansi Vol. 21 No. 2 (2026): Mei - Agustus 2026
Publisher : Program Studi Manajemen, Fakultas Ekonomi dan Bisnis Universitas Muhammadiyah Cirebon

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32534/jv.v21i2.8599

Abstract

The service process for issuing Driving Licenses (SIM) at Unit X continues to face long queues and extended waiting times, negatively affecting the effectiveness of public service delivery. This study aims to analyze the service value stream and identify waste using a lean service approach. The research adopts a qualitative methodology through observation, interviews, and process analysis employing Value Stream Mapping (VSM), Process Activity Mapping (PAM), and a Fishbone Diagram. The results of the Current State VSM indicate a total service time of 85.91 minutes. The main sources of waste are waiting and defects, particularly during the theory and practical examination stages. Based on the proposed improvements, the Future State Mapping reduces the total lead time to 57.65 minutes, with value-added processing time of 45.15 minutes, thereby significantly improving service efficiency. These findings demonstrate that implementing lean service effectively reduces waste, streamlines service flow, and enhances the quality and speed of the driving license issuance process.
GERAKAN PERISAI DIGITAL UMKM : EDUKASI TENTANG CYBER CRIME BAGI UMKM DI ERA SIBER Tri Siwi Agustina; Dian Ekowati; Puput Tri Komalasari; Tuwanku Aria Auliandri; Chorry Sulistyowati; Ratri Amelia; Nurullaily Kartika; Zahrin Haznina Qalby; Elsa Yustika Putri; Nurul Khaira
Journal of Community Empowerment Vol 4, No 1 (2025): Juni
Publisher : Universitas Muhammadiyah Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31764/jce.v4i1.32228

Abstract

ABSTRAK                                                                                                                                                                            Kehadiran teknologi bagi UMKM bagai 2 sisi mata uang, satu sisi memberikan peluang, satu sisi mendatangkan tantangan. Salah satu tantangannya adalah maraknya terjadi penipuan, peretasan dan malware secara online dengan sasaran UMKM. Lemahnya pengetahuan akan hadirnya kejahatan siber dan kurangnya alokasi anggaran untuk mengatasi terjadinya kejahatan siber menjadi penyebab banyaknya korban kejahatan dari kalangan UMKM. Berdasarkan hal tersebut, dipandang perlu untuk mengadakan edukasi pada para pelaku usaha berkala UMKM agar mereka dapat lebih fokus dan meningkatkan kewaspadaan dalam menjalankan bisnis. Edukasi dikemas  dalam bentuk Talkshow  secara hybrid dengan mitra yang disasar adalah 65 UMKM di Kota Surabaya dan mahasiswa yang sedang menjalankan usaha. Tim pengabdian masyarakat terdiri dari 10 orang dosen Departemen Manajemen dan 24 orang mahasiswa Magister Manajemen FEB Universitas Airlangga.  Pelaksanaan pengabdian masyarakt ini terlaksana sesuai dengan tahapan yang direncanakan yaitu tahap perencanaan, pelaksanaan dan evaluasi serta tindak lanjut. Metode yang dilakukan adalah ceramah, tanya jawab dan agar materi ini dapat didengarkan kembali oleh peserta dan disebarluaskan pada UMKM lain, maka keseluruhan materi dikemas dalam 10 video yang diunggah pada kanal Youtube.  Hasil yang dicapai adalah terjadi peningkatan pengetahuan peserta tentang karakteristik, bentuk, cara mengenali, berikut mitigasi penanganan cyber crime yang diketahui dengan peningkatan prosentasi jawaban benar dari soal pre-test dan post-test . Peserta juga  antusias mengikuti kegiatan hingga akhir, aktif berpartisipasi dalam mengajukan pertanyaan. Kata kunci: kejahatan; siber; talkshow; UMKM; waspada ABSTRACTThe presence of technology for MSMEs is like 2 sides of a coin, one side provides opportunities, one side brings challenges. One of the challenges is the rise of online fraud, hacking and malware targeting MSMEs. The lack of knowledge of the presence of cybercrime and the lack of budget allocation to overcome the occurrence of cybercrime are the causes of the many victims of crime from MSMEs. Based on this, it is deemed important to educate MSMEs periodically so that they can focus and increase vigilance in running their business. Education is packaged in the form of a hybrid Talkshow with the targeted partners being 65 MSMEs in Surabaya City. The community service team consisted of 10 lecturers from the Department of Management and 24 Magister of Management students from FEB Universitas Airlangga. The methods used were lectures, questions and answers and so that this material could be listened to again by participants and disseminated to other MSMEs, the entire material was packaged in 10 videos uploaded on the Youtube channel. The results achieved were an increase in participants' knowledge about the characteristics, forms, how to recognize, and mitigation of cyber crime handling, which was known by the increase in the percentage of correct answers from the pre-test and post-test questions. Participants were also enthusiastic in following the activity until the end, actively participating in asking questions.Keywords: cyber; crime; MSME’s;  talkshow; vigilance