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All Journal Jejak digital: Jurnal Ilmiah Multidisiplin
Ananda Maulana Sidiq
Universitas Dirgantara Marsekal Suryadarma
Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Social Sciences Other

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Keabsahan Klausula Eksonerasi dalam Perjanjian Digital Aplikasi Ride-Hailing Ditinjau dari Undang-Undang Perlindungan Konsumen Ananda Maulana Sidiq; Aturkian Laia
Jejak digital: Jurnal Ilmiah Multidisiplin Vol. 2 No. 4 (2026): JUNI-JULI
Publisher : INDO PUBLISHING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63822/re36n753

Abstract

Digital agreements in ride-hailing applications via clickwrap mechanisms often contain exculpatory clauses that waive the platform's liability for consumer losses. This normative legal research analyzes the validity of such clauses under the Consumer Protection Law (UUPK) using statutory, conceptual, and case approaches. The results indicate that although these electronic contracts fulfill the validity requirements of Article 1320 of the Indonesian Civil Code and the ITE Law, the unilateral inclusion of exculpatory clauses violates the prohibition on restrictive standard clauses under Article 18 of the UUPK, rendering them null and void. The legal implications are multi-layered, encompassing the civil invalidity of the clause, administrative sanctions such as business license revocation, and criminal penalties for non-compliant businesses.
Co-Authors Aturkian Laia