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All Journal Jurnal Media Computer Science Jejak digital: Jurnal Ilmiah Multidisiplin
Pemi Afely Athin
Universitas Muhammadiyah Bengkulu
Computer Science & IT Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Social Sciences Other

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Payment System Service Quality Analysis Qris Uses The Servqual Method at The Café Trilogi Pemi Afely Athin; Surya Ade Saputra
Jurnal Media Computer Science Vol 5 No 3 (2026): Juli
Publisher : LPPJPHKI Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/jmcs.v5i3.11793

Abstract

The development of digital payment systems has encouraged culinary business actors to adopt the Quick Response Code Indonesian Standard (QRIS) as an alternative to faster, practical, and more efficient transactions. However, the success of QRIS implementation is not only determined by its level of use, but also by the quality of service perceived by customers. This study aims to analyze the service quality of the QRIS payment system at Cafe Trilogi based on the gap between customer perception and expectations using the Service Quality (SERVQUAL) method. The study used a descriptive quantitative approach involving 100 respondents selected through purposive sampling techniques, namely Cafe Trilogi customers who had made transactions using QRIS. Data was collected through the distribution of questionnaires that had met the validity and reliability tests, then analyzed using SERVQUAL Gap Analysis on five dimensions of service quality, namely tangible, reliability, responsiveness, assurance, and empathy. The results showed that the quality of QRIS services at Cafe Trilogi obtained a positive gap value of +1.42, indicating that the services provided have met customer expectations. The assurance dimension had the highest gap value (+0.72), while the reliability dimension showed a negative gap (-0.01), indicating room for improvement in service consistency and network stability.
Edukasi Jejak Digital pada Siswa SD Pemi Afely Athin; Anton Feriady
Jejak digital: Jurnal Ilmiah Multidisiplin Vol. 2 No. 6 (2026): OKTOBER-NOVEMBER
Publisher : INDO PUBLISHING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63822/wsz3c919

Abstract

Advancements in information and communication technology have transformed how children interact with the digital world; primary school students, in particular, have become accustomed to using devices for communication, information gathering, and gaming. These activities inadvertently create digital footprints that can have both positive and negative consequences if not managed wisely. This article describes an educational initiative regarding the importance of managing digital footprints, conducted with Grade 5B students at a primary school over three sessions: August 24, August 27, and September 3, 2026. The methods employed included interactive lectures, presentations, discussions, and question-and-answer sessions. The results indicate that students gained a better understanding of the definition, forms, and nature of digital footprints, and demonstrated greater caution in their online activities. This initiative is intended to serve as a model for digital literacy education that can be implemented sustainably at the primary school level.
Co-Authors Anton Feriady Surya Ade Saputera