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All Journal Jurnal Teknik Industri Terintegrasi (JUTIN)
Ulfaturrahmi Ulfaturrahmi
Universitas Teknologi Sumbawa
Decision Sciences, Operations Research & Management Energy Engineering Industrial & Manufacturing Engineering Mechanical Engineering

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Analisis Pengendalian Kualitas untuk Meminimalisir Kecacatan pada Produk Telur Menggunakan Metode Statistical Quality Control (SQC) dan Failure Mode and Effect Analysis (FMEA) Muhammad Firdaus Fadhlullah; Silvia Firda Utami; Ismi Mashabai; Ulfaturrahmi Ulfaturrahmi
Jurnal Teknik Industri Terintegrasi (JUTIN) Vol. 9 No. 3 (2026): July
Publisher : LPPM Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jutin.v9i3.60647

Abstract

Fadhilah Jaya Samawa Farm is a medium-scale laying hen farm located in Sumbawa Regency, West Nusa Tenggara. The main problem is a continuously increasing defect rate, from 4.7% in November 2025 to 10.4% in April 2026, with an average of 5.5% from 443,424 total eggs. This study aims to describe the egg production process, analyze product defects using Statistical Quality Control (SQC), and develop improvement recommendations based on Failure Mode and Effect Analysis (FMEA). SQC was applied through five tools check sheet, histogram, Pareto diagram, p-chart control chart, and cause-and-effect diagram. Results show cracked eggs (35.7%) and thin-shelled eggs (34.2%) as the dominant defects. FMEA analysis identified three highest RPN values from method factors: insufficient floor slope in the cage, non-simultaneous flock replacement per period, and egg collection conducted only once per day. Recommended improvements include correcting cage floor slope, developing a flock replacement SOP, and increasing egg collection frequency.
Analisis Kesenjangan dan Prioritas Perbaikan Kualitas Pelayanan Akademik Menggunakan SERVQUAL dan IPA (Studi Kasus: Fakultas Rekayasa Sistem UTS) Susi Susanti; Silvia Firda Utami; Ismi Mashabai; Ulfaturrahmi Ulfaturrahmi
Jurnal Teknik Industri Terintegrasi (JUTIN) Vol. 9 No. 4 (2026): October
Publisher : LPPM Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jutin.v9i4.64086

Abstract

Academic service quality shapes student satisfaction and institutional competitiveness. This study measures the gap between the importance and performance of academic services and determines priority attributes for improvement at the Faculty of Systems Engineering, Sumbawa University of Technology. A descriptive quantitative method was applied with 88 active students (Slovin formula) and a 32-item questionnaire on the five SERVQUAL dimensions, analyzed using conformity level, gap analysis, paired-samples t-test, and Importance Performance Analysis (IPA). The instrument was valid and reliable (α = 0.877 and 0.955). Overall conformity was 82.41% with a mean gap of −0.69 (p < 0.001); responsiveness showed the largest gap (−0.82). IPA placed five attributes in Quadrant A: laboratory facilities, restroom cleanliness, lecturer punctuality, campus Wi-Fi, and ease of contacting lecturers.
Co-Authors Firda Utami, Silvia Ismi Mashabai Muhammad Firdaus Fadhlullah Susi Susanti