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All Journal Al-Tahrir: Jurnal Pemikiran Islam Al-Hikmah Media Dakwah, Komunikasi, Sosial dan Kebudayaan
Zulkarnain Zulkarnain
Institut Agama Islam Negeri Langsa
Religion Languange, Linguistic, Communication & Media Other

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Examining Public Accountability in the Digital Era: Evaluating the Effectiveness of SP4N-LAPOR! at Diskominfo Aceh Tamiang Anwar Anwar; Masdalifah Sembiring; Zulkarnain Zulkarnain; Samsuar Samsuar
Al-Hikmah Media Dakwah, Komunikasi, Sosial dan Kebudayaan Vol. 17 No. 1 (2026): Al-Hikmah Media Dakwah, Komunikasi, Sosial dan Kebudayaan
Publisher : DEPARTEMENT OF COMMUNICATION AND ISLAMIC BROADCASTING STUDIES

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32505/hikmah.v17i1.15063

Abstract

Public accountability has become a key concern in the digital era as governments increasingly rely on digital platforms to improve transparency, responsiveness, and citizen participation in public service delivery. In Indonesia, SP4N-LAPOR! functions as the national online public complaint system that connects citizens with government institutions. This study evaluates the effectiveness of SP4N-LAPOR! in promoting public accountability at the Aceh Tamiang Department of Communication, Informatics, and Encryption (Diskominfo). Guided by Mark Bovens’ Public Accountability Theory, the study examines the platform’s role as an accountability mechanism and identifies the institutional challenges affecting complaint management. A descriptive qualitative approach was employed using observations, semi-structured interviews, and document analysis. The data were analyzed thematically to relate the empirical findings to public accountability theory and the broader digital governance literature. The findings indicate that SP4N-LAPOR! has improved institutional accountability by providing citizens with an accessible channel to submit complaints, aspirations, and requests for public information. However, its effectiveness remains limited by delayed responses from liaison agencies, weak inter-agency coordination, insufficient public outreach, low digital literacy among some citizens, and occasional network disruptions. These findings demonstrate that the effectiveness of digital complaint platforms depends not only on technological infrastructure but also on institutional responsiveness, coordination, and organizational commitment. This study contributes to the digital governance literature by extending the evaluation of e-government initiatives beyond technical performance and emphasizing public accountability as a critical indicator of effective digital public service delivery.
The Contestation of Religious Authority and Living Sunnah: The Conflict Between Ulama of Dayah and Salafis & Wahhabis in West Aceh Noviandy Noviandy; Zulkarnain Zulkarnain; Mulyadi Mulyadi
AL-TAHRIR Vol 25 No 2 (2025): Islamic Studies
Publisher : UIN Kiai Ageng Muhammad Besari Ponorogo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21154/altahrir.v25i2.11368

Abstract

This study explores the contestation over religious authority between ulama of dayah and Salafis & Wahhabis in Meulaboh, West Aceh, highlighting the struggle for theological, cultural, and political legitimacy in the Islamic public sphere. Its primary goal is to examine how the living sunnah—the practice of sunnah intertwined with local cultural customs and the rituals of dayah—confronts the strict, text-based definition of as-sunnah promoted by Salafis and Wahhabis. Using qualitative research methods and a sociology of religion framework, this study incorporates Weberian’s authority theory and Bourdieu's habitus concept to analyze the power relations, identities, and social practices involved in the conflict. Findings reveal that this dispute is more than just an ideological or theological issue; it is a struggle for social, symbolic, and political-economic dominance, as seen in cases like Masjid Jabir al-Ka'by and local religious rituals along the west coast of Aceh. This study underscores that the contestation of the sunnah is not merely a religious debate but a social dynamic that shapes who has the authority to define authentic Islam, preserve local identity, and control the religious public sphere.
Co-Authors Anwar Anwar Masdalifah Sembiring Mulyadi Mulyadi Noviandy Noviandy Samsuar Samsuar