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Kualitas Pelayanan dan Kepuasan Pengunjung di Pantai Anging Mammiri Kota Makassar: Pendekatan Kualitatif Berbasis Dimensi SERVQUAL dan Komponen 4A M. Nur; Dian Malinda
MUARA EKONOMI : Jurnal Ilmiah Ilmu Ekonomi, Manajemen & Bisnis Vol. 2 No. 4 (2026): Oktober : Jurnal Ilmiah Ilmu Ekonomi, Manajemen & Bisnis
Publisher : CV Muara Edukasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.64365/muanomi.v2i4.682

Anging Mammiri Beach is a popular urban coastal destination, yet its service quality has not been systematically examined. This study describes service quality and visitor satisfaction perceptions using the five SERVQUAL dimensions (tangibles, reliability, responsiveness, assurance, empathy) combined with the 4A destination components (attraction, accessibility, amenities, ancillary services). A descriptive qualitative approach was employed. Data were collected through observation, semi-structured interviews with 10 informants (visitors, managers, and local vendors), and documentation, including data from the National Tourism Information System (Sisparnas). The data were analyzed using the Miles, Huberman, and Saldaña interactive model, and trustworthiness was ensured through source and technique triangulation and member checking. Basic facilities (parking, public toilets, a prayer space, and food and beverage outlets) are available, but service quality remains suboptimal. The most prominent gaps lie in tangibles (insufficient waste bins and cleanliness), assurance (no evacuation routes or visitor insurance), and empathy (no information center and no toilets for people with disabilities and the elderly). These gaps reduce visitor comfort and safety. The study concludes that service quality should be positioned as an integral part of destination governance rather than merely a matter of staff–visitor interaction, and recommends prioritized improvements and continuous service evaluation

Evaluasi Awal Kualitas Destinasi Pantai Galesong Utara Kabupaten Takalar Berdasarkan Komponen 4A Amanah Indriah; Dian Malinda
Jurnal Kajian Pariwisata Dan Perhotelan Vol. 4 No. 2 (2026): September-Desember 2026
Publisher : CV. ITTC INDONESIA

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Destination quality is shaped not only by natural attractions but also by accessibility, amenities, and supporting services. This study examines how a visitor's experience can be used to assess the quality of North Galesong Beach, Takalar Regency, South Sulawesi, using the four components of attraction, accessibility, amenities, and ancillary services (4A). A descriptive qualitative reflective single-case design was applied. Data came from the first author's field observation notes, personal photo documentation, and a literature review, and were analysed through data reduction, 4A-based coding, and comparison with prior studies. The sea view at sunset and visitor activities formed the core of the attraction experience. Road conditions and directional signs supported access. Among amenities, the spacious parking area, a clean food area, and a beachside swimming pool created a positive impression, whereas the coastal zone was judged to need better management. Ancillary services could not be assessed because observations were insufficient. The findings suggest that high physical suitability for beach recreation does not automatically translate into a well-managed visitor experience. Because the data derive from one observer's single visit, the results are exploratory and not generalisable to all visitors; they serve as a basis for subsequent studies using interviews, questionnaires, or Importance–Performance Analysis. Kata Kunci: Pengalaman Wisatawan, Kualitas Destinasi, Wisata Bahari, Komponen 4A, Pantai Galesong Utara

Analisis Komponen Industri Pariwisata Dan Tipe Destinasi Padivalley Golf Club Gowa Nur Sahirah Amin; Dian Malinda
Jurnal Penelitian Ilmu Pariwisata Vol. 2 No. 2 (2026): Jurnal Penelitian Ilmu Pariwisata
Publisher : Institut Citra Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33862/938r1e93

Padivalley Golf Club is an international-standard golf course in Gowa Regency, South Sulawesi, operating as a sports tourism destination near Makassar City, yet its tourism industry components have not been documented. This study maps the presence of the four tourism industry components (4A), namely attraction, accessibility, amenities, and ancillary services, and determines the destination type of Padivalley Golf Club. This descriptive qualitative study used direct observation on 10 July 2026 guided by an indicator checklist, photo documentation, and secondary documents; no interviews or visitor surveys were conducted. Findings were assigned to the four components under a single-placement rule, and the destination type was determined from the origin of the main attraction and the main activity. The main attraction is an 18-hole, par 72 course with a driving range and mountain scenery; the site is about 30 minutes from central Makassar and reachable by private vehicles and buses; amenities comprise eight types of physical facilities; and ancillary services comprise a front desk and reservations, caddies, club valet, first aid, and club management. Padivalley Golf Club is classified as an artificial destination whose main activity is sport. These findings serve as a baseline and do not assess component quality, tourist perceptions, or accommodation.

Natural Tourism Attractions of Villa Rumede Kunyi in Polewali Mandar Regency: A Descriptive Inventory of Natural Elements, Atmosphere, and Recreational Activities Sri Wahyuni; Dian Malinda
Penaoq: Jurnal Sastra, Budaya dan Pariwisata Vol. 7 No. 2 (2026): Penaoq: Jurnal Sastra, Budaya dan Pariwisata
Publisher : Fakultas Sastra Universitas Nahdlatul Wathan Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51673/cspdzq25

Abstract Villa Rumede Kunyi is a natural tourism destination in Anreapi District, Polewali Mandar Regency, West Sulawesi, whose attractions have not been systematically described. This study aims to identify and describe its natural tourism attractions and the recreational experiences they support. A descriptive qualitative design was applied, using repeated direct field observation. The data were analyzed with the interactive model of Miles, Huberman, and Saldaña and organized through an analytical framework adapted from Indonesian tourism law, the 4A destination components, and the attraction criteria of the ADO-ODTWA guideline. The findings show four groups of attractions: (1) a clear river with natural rock formations; (2) green vegetation with rice-field and mountain panoramas, visible along the route from the parking area; (3) a cool and tranquil atmosphere with the sound of flowing water; and (4) recreational activities, namely playing in the river, relaxing, photography, enjoying the scenery, and camping. Camping stands out because it combines all other elements into a single overnight experience. Because these attractions rely on the river and on visitor activity, their development should consider water safety, cleanliness, and the carrying capacity of the camping area. This study provides an initial attraction inventory that can serve as a basis for destination planning and for further research on visitor perception and community involvement.

Kesenjangan Fasilitas dan Prioritas Pengembangan Wisata Air Terjun Depa’ untuk Meningkatkan Keselamatan dan Kenyamanan Pengunjung Hayrani Tasya Bahar; Dian Malinda
Penaoq: Jurnal Sastra, Budaya dan Pariwisata Vol. 7 No. 2 (2026): Penaoq: Jurnal Sastra, Budaya dan Pariwisata
Publisher : Fakultas Sastra Universitas Nahdlatul Wathan Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51673/gmt0y880

Depa’ Waterfall in Bontomanai Village, Gowa Regency, received regional government attention in 2026, yet its facility readiness has never been systematically evaluated. This study inventories the recorded facilities and grades the strength of evidence, analyses facility gaps in safety, sanitation, accessibility, information and governance, and formulates development priorities and a phased roadmap that preserves the site’s natural character. A qualitative descriptive-evaluative desk study was conducted using the national tourism information system record (Sisparnas, accessed 10 October 2026), the official village website and related literature. Each data point was assigned an evidence grade (A–D), checked for internal consistency and scored with a likelihood × impact risk matrix. The results show that basic facilities are recorded (parking, two public toilets, two food and beverage services, a prayer facility and an evacuation route), whereas toilets for persons with disabilities, visitor insurance and tour packages are absent. The recorded parking capacity is inconsistent with the reported area. Safety on the trekking route and in the water area, together with emergency readiness, are the highest priorities. Field verification, a visitor survey and community-engagement programmes are recommended.

Nilai Budaya dan Daya Tarik Wisata Edukatif Tongkonan serta Situs Pemakaman Tebing-Liang di Ke’te’ Kesu’, Toraja Utara: Kajian Pustaka Naratif dengan Lensa Interpretasi Warisan dan Autentisitas Nazwah Putriana; Dian Malinda
Penaoq: Jurnal Sastra, Budaya dan Pariwisata Vol. 7 No. 2 (2026): Penaoq: Jurnal Sastra, Budaya dan Pariwisata
Publisher : Fakultas Sastra Universitas Nahdlatul Wathan Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51673/f809qe22

Ke’te’ Kesu’ di Kabupaten Toraja Utara merupakan kawasan permukiman adat yang menggabungkan rumah adat Tongkonan, lumbung padi (alang), dan situs pemakaman tebing-liang. Literatur tentang kawasan ini umumnya membahas identitas lokal, arkeologi pemakaman, atau lanskap budaya secara terpisah, sementara hubungan ketiganya dengan kualitas pengalaman wisata edukatif belum disintesis. Artikel ini bertujuan memetakan karakteristik dan makna budaya Tongkonan serta situs pemakaman tebing-liang, menganalisis bagaimana keduanya berfungsi sebagai atraksi wisata budaya edukatif, dan mengidentifikasi tantangan interpretasi, autentisitas, dan kesakralan yang menyertainya. Penelitian menggunakan kajian pustaka naratif dengan analisis tematik terhadap literatur ilmiah tentang Toraja dan pariwisata budaya, dibaca melalui kerangka sistem atraksi wisata, autentisitas, interpretasi warisan, dan lanskap budaya. Hasil sintesis menunjukkan empat tema: Tongkonan–alang sebagai tata ruang sosial, situs pemakaman sebagai wujud relasi dengan leluhur, keterkaitan keduanya sebagai satu lanskap budaya, serta ketegangan antara fungsi ritual dan fungsi atraksi. Artikel ini menyimpulkan bahwa nilai edukatif Ke’te’ Kesu’ hanya akan terwujud apabila interpretasi disusun bersama komunitas adat dan kesakralan situs dikelola melalui zonasi dan etika berkunjung. Artikel ini merupakan kajian pustaka sehingga temuannya bersifat konseptual dan perlu diuji melalui penelitian lapangan.

Development Strategy for Bulu Tanah Pine Forest Ecotourism as a Sustainable Nature Destination in Bone Regency Najwa Ashal; Dian Malinda
Journal of Interdisciplinary Social Sciences and Humanities Vol. 2 No. 4 (2026): Interdisciplinary Social Sciences and Humanities
Publisher : Journal of Interdisciplinary Social Sciences and Humanities

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Bulu Tanah Pine Forest in Bone Regency has grown rapidly as a nature destination since its official opening in 2020, yet the existing studies are fragmented and have not been assessed against sustainability principles. This study aims to (1) synthesise the findings of five journal articles and secondary data on the site, (2) reconcile inconsistencies among sources, and (3) formulate a sustainable ecotourism development strategy. A literature review with a documented search, evidence-level appraisal, thematic analysis, source-coded SWOT analysis, a TOWS matrix, and rubric-based prioritisation was applied. The site's main strengths are its pine-forest scenery, paved access, basic facilities that largely meet national guidelines (8 of 11 aspects under Ministerial Regulation P.13/2020), and community-based institutions. Visits rose from 24,096 (2023) to 28,918 (2025), but growth slowed to 1.4% in 2024–2025 and the operator's financial margin is thin. Key weaknesses include infrastructure (internal roads, drainage, electricity, telecommunications), financial governance and revenue sharing, and the absence of environmental monitoring and interpretation programmes. Reported site areas differ (6, 10.4, and 25 hectares), as do descriptions of land function. Five strategic directions are proposed: transparent legality and governance; conservation and visitor management; environmentally sound and safe infrastructure; diversified, community-based attractions and interpretation; and marketing and partnerships. The highest priorities are financial governance, participatory patrols, and legal–spatial clarification. The results are conceptual and require field validation.

Integration of the 4A Components in Supporting the Sustainability of the Kete’ Kesu Cultural Tourism Destination, North Toraja Yasir Mujaddid Nas; Dian Malinda
Journal of Interdisciplinary Social Sciences and Humanities Vol. 2 No. 4 (2026): Interdisciplinary Social Sciences and Humanities
Publisher : Journal of Interdisciplinary Social Sciences and Humanities

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Cultural tourism destinations must balance tourism use with the protection of customary values. This study analyses the condition and integration of the 4A components—attractions, accessibility, amenities, and ancillary services—at the Kete’ Kesu’ cultural tourism destination in North Toraja Regency, and discusses their implications for destination sustainability. A descriptive-evaluative qualitative case study was applied, using structured non-participant observation, visual documentation, and literature review. Observations were guided by an indicator sheet synthesised from the 4A framework and sustainability principles for cultural destinations. Findings were classified by evidence level (directly documented, identified but unverified, not yet recorded), and relationships among components were examined through a six-pair matrix. Attractions were the best-documented component; internal accessibility consisted of a paved pedestrian route with vehicle limits posted by the managing foundation; documented amenities were mainly souvenir kiosks and food vendors near the Tongkonan rows; and documented ancillary services comprised a bilingual information board identifying the managing body. Of the six component pairs, three appeared (partly) aligned, one showed potential tension with cultural values (attractions–amenities), and two could not yet be assessed. Integration of the 4A at Kete’ Kesu’ therefore appears to rest on spatial arrangement and institutional presence, while facility adequacy, service quality, and cultural interpretation require verification through interviews and visitor data. The article offers a sustainability-oriented 4A indicator framework, an evidence-level classification, and a research agenda for managers and researchers.

Assessing the Readiness of Berova Beach as a Leading Destination in North Kolaka Regency: A Document Review Based on Six Destination Components and Evidence Levels Mutmainnah; Dian Malinda
Journal of Interdisciplinary Social Sciences and Humanities Vol. 2 No. 4 (2026): Interdisciplinary Social Sciences and Humanities
Publisher : Journal of Interdisciplinary Social Sciences and Humanities

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Berova Beach in Pitulua Village, Lasusua District, is regarded as a leading tourist attraction of North Kolaka Regency, yet the local government acknowledges that its management and facilities need improvement. This article assesses the readiness of Berova Beach across six destination components while separating evidence-supported findings from data gaps, identifies supporting and inhibiting factors through thematic analysis, and formulates conditional strategies and a verification agenda. It is a qualitative document review of four site-specific documents and three regulations, assessed with explicit evidence-level criteria. Natural assets and policy attention are in place, while three different types of sources all point to cleanliness, maintenance, and facility condition, with no documented body responsible for daily maintenance. Residents' willingness is highest for individual behaviour and lowest for cleaning public toilets without a manager. The status of Berova Beach under Regional Regulation No. 5 of 2014 is uncertain, so policy-related claims are conditional. Six strategies are proposed with decision gates between stages. As no field data are included, the findings are preliminary; the main contribution is an evidence-graded matrix and a replicable verification protocol.

Customary Forests as Cultural Tourism Attractions: A Field Observation Study in the Ammatoa Kajang Customary Area, Bulukumba Regency Elsa Alfiani; Dian Malinda
Journal of Interdisciplinary Social Sciences and Humanities Vol. 2 No. 4 (2026): Interdisciplinary Social Sciences and Humanities
Publisher : Journal of Interdisciplinary Social Sciences and Humanities

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The Ammatoa Kajang Customary Area in Bulukumba Regency, South Sulawesi, is an indigenous community that protects its customary forest through the value system of Pasang ri Kajang. This study describes the customary forest as a cultural tourism attraction based on the researchers’ field visit as visitors. A descriptive qualitative approach was applied using field observation, field notes, and video documentation. Data were analysed deductively and inductively through the attraction, accessibility, and amenities (3A) framework and the realms of tourism experience, following the data reduction, display, and conclusion-drawing stages of (M. B. Miles, A. M. Huberman 2014). The findings show that (1) the customary forest is the main attraction, creating a natural and sacred atmosphere and serving as an entry point to Kajang values; (2) customary rules and local guides shape visitor conduct and keep the community in control of how the area is visited; (3) the cultural experience appears stronger in the aesthetic and educational realms than in entertainment; and (4) long travel distance and simple facilities are constraints for visitors and, at the same time, may act as natural limits on visitation pressure, a proposition that requires further testing. The study concludes that the appeal of the forest stems from its preservation through local wisdom, so tourism development should rest on customary rules and the decisions of the indigenous community. Because the data come from a single visit, the findings are exploratory and do not represent the diversity of tourists or the community’s perspective.

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