Nasywa Fitri Adelia
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Pengaruh Kualitas Informasi dan Responsivitas Layanan terhadap Kepuasan Publik pada Kanal Pengaduan Digital Bank Sumsel Babel: Perspektif E-Government Nasywa Fitri Adelia; Annada Nasyaya
Aplikasi Administrasi: Media Analisa Masalah Administrasi Volume 29 Nomor 1
Publisher : Faculty of Social and Political Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30649/aamama.v29i1.348

Abstract

responsiveness on public satisfaction with the digital complaint channel of Bank Sumsel Babel from an e-government perspective. A quantitative approach was employed using an explanatory survey method. Data were collected from 104 respondents who had previously utilized the bank’s digital complaint channel and were analyzed through multiple linear regression using SPSS version 30. The findings reveal that information quality has a positive and significant effect on public satisfaction (t = 21.126; Sig. < 0.001). Similarly, service responsiveness also demonstrates a positive and significant influence on public satisfaction (t = 23.549; Sig. < 0.001). Simultaneously, both variables significantly affect public satisfaction (F = 390.889; Sig. < 0.001). The coefficient of determination (R Square) of 0.886 indicates that 88.6% of the variance in public satisfaction can be explained by information quality and service responsiveness, while the remaining 11.4% is attributed to other variables beyond the scope of this study. These findings underscore the importance of enhancing information quality and service responsiveness to support the effectiveness of e-government implementation and improve public satisfaction with digital complaint services
NDR-21 (Neuroplastic Dopamine Reset): Model Intervensi Berbasis Sekolah untuk Memulihkan Regulasi Perhatian dan Sistem Penghargaan pada Remaja M. Osama Ergi Setiawan; Nasywa Fitri Adelia
Aplikasi Administrasi: Media Analisa Masalah Administrasi Volume 29 Nomor 1
Publisher : Faculty of Social and Political Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30649/aamama.v29i1.353

Abstract

The rapid expansion of digital technologies, particularly short-form video platforms, has fundamentally reshaped adolescents’ cognitive and behavioral landscapes. Continuous exposure to high-frequency, instant-reward stimuli has been associated with fragmented attention, diminished tolerance for cognitively demanding tasks, and weakened executive control. While existing interventions such as digital literacy programs, screen-time restrictions, and individual digital detox initiatives—have sought to mitigate these challenges, they often emphasize behavioral awareness without systematically incorporating principles of neuroplasticity and dopaminergic reward regulation. This article introduces the NDR-21 (Neuroplastic Dopamine Reset) model, a structured 21-day school-based intervention designed to recalibrate the reward system and enhance sustained attention among students aged 12–18 years. Drawing upon interdisciplinary insights from developmental neuroscience, educational psychology, and behavioral science, the model is organized into three progressive phases: stimulus stabilization (Days 1–7), cognitive endurance (Days 8–14), and consolidation and evaluation (Days 15–21). The article outlines the theoretical foundations of the intervention, its operational design, and a proposed quasi-experimental framework for empirical validation. Anticipated outcomes include an increase in distraction-free focus duration, a reduction in executive interference as measured by the Stroop Color–Word Test, and a decrease in daily screen time. By translating neuroscientific evidence into a feasible educational protocol, the NDR-21 model offers a preventive and scalable strategy to strengthen adolescents’ cognitive resilience and support the development of human capital in the context of Indonesia’s demographic transition. The study contributes to the growing discourse on the integration of neuroscience-informed approaches within educational policy and practice, emphasizing the importance of systemic, evidence-based interventions in addressing the neurobehavioral consequences of digital overstimulation.