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All Journal Research and Evidence on Knowledge in Administration and Management — Medical Electronic Data and Information Systems
Eni Efanti
STIKES Fatmawati
Health Professions

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Helpdesk Application Design Electronic Medical Record Reporting Antik Pujihastuti; Eni Efanti
Research and Evidence on Knowledge in Administration and Management — Medical Electronic Data and Information Systems Vol. 1 No. 1 (2025): March, 2025
Publisher : CV. Get Press Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69855/rekammedis.v1i1.290

Abstract

The number of EMR users in RSUP Dr. M.Djamil Padang often occur disorders such as application errors, EMR hank or application can not be opened, employee/user complaints about the problem is not known to have been done. Purpose: This study aims to design a helpdesk application to streamline the reporting of electronic medical record issues, thereby addressing the existing problems. Methods: This study employed a Research and Development (R&D) method. The research was conducted at Dr. M. Djamil Hospital Padang. Data were collected through observations and interviews with two key 2 informants: the head of the Hospital Information System (SIMRS) and one IT staff. A checklist table was also utilized. The application was designed using the waterfall development method. Results: he resulting helpdesk application for electronic medical record (EMR) issues reporting was developed in line with the workflow of the existing EMR reporting process. The helpdesk comprises four main components: user data, report data, problem solving data, and reporting data. Implications: the helpdesk application is necessary to ensure optimal coordination of users and the EMR manager, thereby minimizing the problems that occur. Conclusion: the designed helpdesk application successfully addresses EMR reporting issues that were previously handled manually.
Co-Authors Antik Pujihastuti