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All Journal Journal of Creative Student Research Prosperia: Journal of Economic Development, Accounting, and Global Markets
Sutiawati Sutiawati
Universitas Sultan Ageng Tirtayasa
Humanities Decision Sciences, Operations Research & Management Education Languange, Linguistic, Communication & Media Social Sciences Transportation

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The Effect of Service Quality and Member Trust on Member Satisfaction at The Karya Abadi Makmur Cooperative in Serang City Vera Maria; Subhan Malik Arrafa; Sutiawati Sutiawati; Muhamad Badru Salam; Anggi Dwi Cahyani; Erlanda Aliifah Arifiani; Fawwaz Musyaffa Azzam
Prosperia: Journal of Economic Development, Accounting, and Global Markets Vol. 1 No. 2 (2026): : May: Prosperia: Journal of Economic Development, Accounting, and Global Marke
Publisher : CV SCRIPTA INTELEKTUAL MANDIRI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.65310/z9yhes91

Abstract

This study aims to examine the effect of service quality and member trust on member satisfaction at Karya Abadi Makmur Cooperative in Serang City. The research employed an empirical design using a descriptive qualitative approach to explore members’ experiences, perceptions, and evaluations regarding cooperative services and organizational trust. Data were collected through in depth interviews, direct observations, and documentation involving cooperative administrators and active members selected through purposive sampling. The findings indicate that service quality is reflected in responsive interactions, reliable administrative processes, clear communication, and accessible services that enhance member experiences. Member trust is developed through transparency, accountability, honesty, and managerial consistency in cooperative governance. The analysis reveals that service quality contributes to the formation of trust by creating positive and reliable service experiences. Trust subsequently strengthens members’ perceptions of security, fairness, and organizational credibility, leading to higher levels of satisfaction. The interaction between service quality and member trust forms an integrated mechanism that encourages continued participation, positive evaluations, and long term commitment among members. The study concludes that sustainable member satisfaction is achieved through the simultaneous strengthening of service performance and trust based governance practices within cooperative organizations.
Pengaruh Era Modern Terhadap Dunia Bisnis Khalisya Nurul Sadrina; M Rifa Fadullah J; Niwani Sitorus; Nuraini Sukma Nafira; Jihan Zalfa Syabannia; Keyla Fatima Zahra; Irfan Wahyu Pratama; Muhammad Fathul Azmi; Sutiawati Sutiawati; Elyzer Julia Rohmah; Faris Barianto; Moh. Okka Meiherdian
Journal of Creative Student Research Vol. 3 No. 1 (2025): Journal of Creative Student Research
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jcsr-politama.v3i1.4663

Abstract

This study examines the impact of the modern era on the business world, with a focus on digital transformation and its impact on business management and human resources. Through qualitative analysis based on literature review and digital data analysis, this study explores how technological advancements have revolutionized business operations, organizational culture, and workforce development. The findings suggest that digital technology has fundamentally changed the business paradigm, requiring organizations to adapt through digital skills development, technology integration, and cultural transformation. Organizations must invest in continuous training to address skills gaps and improve productivity in the digital era. This study contributes to the understanding of how businesses can effectively navigate and thrive in the modern digital era.
Co-Authors Anggi Dwi Cahyani Elyzer Julia Rohmah Erlanda Aliifah Arifiani Faris Barianto Fawwaz Musyaffa Azzam Irfan Wahyu Pratama Jihan Zalfa Syabannia Keyla Fatima Zahra Khalisya Nurul Sadrina M Rifa Fadullah J Moh. Okka Meiherdian Muhamad Badru Salam Muhammad Fathul Azmi Niwani Sitorus Nuraini Sukma Nafira Subhan Malik Arrafa Vera Maria