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All Journal Teknika
Ridwan Setiawan
Department of Computer Science, Institut Teknologi Garut, West Java, Indonesia
Computer Science & IT Electrical & Electronics Engineering Engineering

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Enhancing the Usability of ITG Virtual Tour Website Through UI/UX Design Using the Five Planes Method Ridwan Setiawan; Muhamad Faturrahman; Yosep Septiana; Dewi Tresnawati; Ade Sutedi
Teknika Vol. 14 No. 2 (2025): July 2025
Publisher : Center for Research and Community Service, Institut Informatika Indonesia (IKADO) Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34148/teknika.v14i2.1227

Abstract

The virtual tour website in higher education significantly enhances campus information accessibility; yet, the poor usability of the ITG Virtual Tour website leads to a subpar user experience. This research offers a redesign of the UI/UX utilizing the Five Planes technique, which prioritizes clarity in information and navigation. A System Usability Scale (SUS) was employed to evaluate the site's usability prior to and after the redesign, adhering to the five stages of The Five Planes: Strategy, Scope, Structure, Skeleton, and Surface. The test findings indicated that the initial SUS score of 51.17 (classified as "poor") rose to 74.7 (classified as "good") following the installation of the revised design, demonstrating a substantial enhancement in usability and user satisfaction. This study contributes by demonstrating how the Five Planes method can be effectively applied in the academic context to improve the usability of virtual tour websites, offering a structured framework that can be adopted by other institutions seeking similar improvements.
Enhancing User Interface & User Experience on Digital Learning Platforms Through a Design Thinking Approach Ridwan Setiawan; Nadia Fitriani; Muhammad Rikza Nashrulloh
Teknika Vol. 14 No. 3 (2025): November 2025
Publisher : Center for Research and Community Service, Institut Informatika Indonesia (IKADO) Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34148/teknika.v14i3.1385

Abstract

Thinkoguru is an educational platform under development. This study redesigns its user interface and user experience using the Design Thinking framework through five stages: empathize, define, ideate, prototype, and test. User needs were elicited through interviews, synthesized into personas and pain points, and mapped to information architecture, user flows, and a cohesive design system. The outcome is a high-fidelity prototype based on a role-based dual-platform architecture, consisting of a mobile application for learners and a web dashboard for mentors. This paper presents and evaluates the web prototype, which was tested with fifteen participants using the System Usability Scale and achieved an average score of 85.5 (Grade A), indicating excellent perceived usability. The study contributes a clear separation of roles to clarify tasks and reduce cognitive load, together with a traceable linkage from user needs to design decisions that support reuse. These findings provide a structured foundation for the continued development of Thinkoguru and for improving the learning experience on similar educational platforms.
Co-Authors Ade Sutedi Dewi Tresnawati Muhamad Faturrahman Muhammad Rikza Nashrulloh Nadia Fitriani Yosep Septiana